Job Description

Job Summary

What You'll be Doing

Our Commercial Contact Centre client have career opportunities available for Insurance Consultants base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers

Key Responsibilities

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.
• Undertaking to adjust premiums in line with new asset values.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product.
• Assisting in implementing solutions for improvement; and
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Minimum Requirements

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years' experience in short term insurance commercial lines and/or Agri assets

Working Hours

• 08h00 - 17h00 Monday to Friday

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

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