Insurance Claims Administrator

Sandton, Johannesburg, South Africa

Job Description


iStore - The home of everything Apple, iStore is Africa's largest Apple Premium Reseller. With a retail footprint of more than 28 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

  • Insurance Claims administrator
  • iStore Head Office Sandton
  • Full time
  • Reports to GM Products and Services
Required qualification
  • Senior Matric Certificate
  • Tertiary advantageous
  • Experience in MS Excel Experience required
  • 2 years short term related experience
  • Experience in MS Excel
Role purpose
  • The Claims Administrators will be assisting with processing short term claims.
  • Manage and maintain the customer relationship and meet various
KPIs.
  • Ensuring compliance within the claims process. Key Performance Areas
  • Registering claims & liaising with Assessors, stores and internal supply chain on claim fulfilment
  • Loading tasks and ensuring they are continuously updated.
  • Assist with stock management for insurance and stock related administration
  • Updating client files and data administration on CRM System.
  • Follow up & provide feedback to clients.
  • Accurate and timeous communication & relationship building.
  • Handling claims queries & general enquiries.
  • Ensuring compliance in the claims process.
  • Reviewing policies at renewal stage Inhouse servicing and amendments.
  • Liase with insurance partner on various compliance and administrative issues
  • Ensure internal claim fulfilment and processing, including finance implications
  • Manage communication with all parties involved in claims fulfilment
  • Application of policy terms and conditions
  • Recoveries & Settlements.- communicate the excess required to be
Key competencies
  • Flexibility - Being able and willing to adapt within a variety of different situations and changes. Disciplined Approach - Punctual, Strong Attendance Record , Getting back to Customers and returning calls.
  • Efficiency - Meet and Exceed all that is required of you in your job function and preform job at high standard.
  • Proactively identify risks - Be aware and rep

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Job Detail

  • Job Id
    JD1424541
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sandton, Johannesburg, South Africa
  • Education
    Not mentioned