Job Description

National Debt Advisors (NDA)

Location:

Cape Town (On-site)

Job Type:

Permanent

Turn behavioural science into measurable performance outcomes.

Are you an

Industrial Psychology graduate

who wants to move beyond theory and apply behavioural science in a

commercial, performance-driven environment

? Are you comfortable working

on the phones

, engaging consumers, and operating in a

high-volume, metric-led contact centre

?

National Debt Advisors (NDA) is recruiting

Industrial Psychology graduates

to join our

outbound financial services contact centre

, where motivation, behaviour, performance management, and client engagement come together in real time.

This is a

phone-based BPO role

, not a research or HR admin position. It is designed for graduates who want

hands-on exposure

to performance, quality, and behavioural optimisation in a live operational environment.

About the Role - BPO / Outbound Contact Centre

This role operates within a

structured BPO contact-centre model

, where productivity, quality, and compliance directly affect business outcomes.

You will:

Work

full-time on the phones

, making outbound calls daily Operate within dialler systems, scripts, and call flows Be measured on

call activity, quality scores, and behavioural effectiveness

Receive continuous coaching and performance feedback
This role gives Industrial Psychology graduates

direct exposure to how behaviour drives results

at individual and team level.

What You'll Do

Make

high-volume outbound calls

to consumers Apply behavioural insight to: Build rapport Manage resistance Guide decision-making Engage clients professionally and consistently Operate within

performance, quality, and compliance metrics

Capture accurate call outcomes and behavioural indicators Work closely with Team Leaders, QA, and Performance teams Use feedback and coaching to continuously improve performance
Who This Role Is For

This role is suited to graduates who:

Hold a

degree in Industrial Psychology

Are comfortable working

on the phone for most of the day

Enjoy performance measurement and feedback Are interested in

motivation, behaviour, and productivity

Thrive in structured, target-driven environments Are resilient, disciplined, and coachable Want practical, commercial experience early in their career
No prior contact-centre experience is required --

behavioural insight, communication skills, and phone readiness are essential

.

Skills & Competencies

Strong verbal communication and active listening Understanding of motivation, behaviour, and performance drivers Professional telephone manner Emotional intelligence and adaptability Resilience in repetitive, high-call-volume environments Ability to work to metrics and quality standards Willingness to receive and apply coaching
Career Pathways

Strong performers can progress into:

Performance & Quality Assurance

Training & Coaching

Workforce Optimisation / WFM

Team Leadership

Operations or Performance Management roles

What We Offer

Permanent,

on-site BPO contact-centre role

in Cape Town Competitive graduate-level remuneration Full training on: Outbound contact-centre fundamentals Performance metrics and behavioural indicators Compliance and quality frameworks Continuous coaching and development Exposure to real-world application of Industrial Psychology Clear performance-based progression pathways
Important to Note

This is

not

a traditional HR, OD, or research role.
This is a

phone-based, outbound contact-centre position

designed to build

applied Industrial Psychology capability

in a commercial environment.

Job Type: Permanent

Pay: R8000,00 - R25000,00 per month

Application Question(s):

This role is measured on call volumes, quality scores, and behavioural outcomes. How comfortable are you working in a performance-measured environment? Outbound contact-centre work involves repetition and rejection. How do you typically respond? How do you see your Industrial Psychology background adding value in a phone-based performance role? This role requires working within scripts, call flows, and compliance standards. Are you willing to operate within these structures?
Work Location: In person