Apply psychology where behaviour meets real decision-making.
Are you a
Psychology or Applied Psychology graduate
who wants to move beyond theory and apply behavioural insight in a
real-world, commercial environment
? Are you comfortable working
on the phone
, engaging consumers daily, and influencing decisions in a structured, performance-driven setting?
National Debt Advisors (NDA) is recruiting
Psychology and Applied Psychology graduates
to join our
outbound financial services contact centre
, where empathy, influence, and communication directly impact both client outcomes and business performance.
This is a
phone-based BPO role
, not a research, counselling, or academic position. It is designed for graduates who want
hands-on exposure to applied psychology
, behavioural communication, and performance environments.
About the Role - BPO / Outbound Contact Centre
This role operates within a
high-volume outbound contact-centre model
. You will spend most of your working day
making outbound calls
to consumers who have expressed interest in financial assistance.
You will work within:
Dialler systems and structured call flows
Approved scripts and conversation frameworks
Quality assurance and compliance standards
Performance metrics such as call activity, quality scores, and engagement effectiveness
Your success will be measured on
how effectively you engage, guide, and communicate
, not on academic output.
What You'll Do
Conduct
outbound calls
with consumers in a contact-centre environment
Apply behavioural insight to build rapport and guide conversations
Use empathy and structured communication to support informed decision-making
Clearly explain regulated financial processes in plain language
Work strictly within
scripts, compliance, and quality standards
Operate in a
performance-measured environment
with clear KPIs
Accurately capture client information on CRM and dialler systems
Receive coaching and feedback to continuously improve engagement quality
Who This Role Is For
This role is suited to graduates who:
Hold a
degree in Psychology or Applied Psychology
Are comfortable working
on the phone for most of the day
Enjoy applied psychology and behavioural communication
Are resilient and able to handle repetition and rejection
Thrive in structured, performance-driven environments
Want exposure to real-world behavioural performance settings
No prior contact-centre experience is required --
communication ability, emotional intelligence, and phone readiness are essential
.
Skills & Competencies
Strong verbal communication and active listening
Emotional intelligence and empathy
Ability to influence and guide conversations ethically
Professional telephone manner
Resilience in a high-call-volume environment
Ability to work to scripts, processes, and quality standards
Coachability and openness to feedback
Career Pathways
Strong performers may progress into:
Quality Assurance
Training & Coaching
Performance & Engagement roles
Team Leadership
Operations or Client Experience functions
Job Type: Permanent
Pay: R8000,00 - R25000,00 per month
Application Question(s):
This role requires daily outbound calling in a BPO contact centre. Are you comfortable working on the phone for most of the day?
This role is measured on call volumes, quality scores, and engagement effectiveness. How comfortable are you working in a performance-measured environment?
Outbound contact-centre work involves repetition and rejection. How do you typically respond?
How do you see your psychology background adding value in a phone-based engagement role?
This role requires working within scripts, call flows, and compliance standards. Are you willing to operate within these structures?
Work Location: In person
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