Job Description

THE JOB AT A GLANCE
Implementation and Enablement Specialist
Reporting to:GM: Bancassurance and Telecommunication Portfolio
The Implementation and Enablement Specialist is responsible for bridging the gap between strategic intent, portfolio management, and effective project implementation. The incumbent ensures that strategic priorities and initiatives within the Bancassurance and Telecommunication portfolio are translated into executable plans and delivered seamlessly, maximizing value realization and operational excellence.
WHAT WILL YOU DO?
Strategic Enablement

• Translate high-level strategies into actionable implementation roadmaps, supporting clear alignment between executive objectives and project deliverables.
• Work closely with portfolio, strategy, and execution teams to ensure initiatives are prioritized, resourced, and sequenced effectively.
• Identify and resolve disconnects between strategy formulation and project delivery, ensuring unified direction and focus.
• Support the GM in tracking progress against strategic business objectives and flagging deviations or risks early.

Portfolio and Project Facilitation

• Facilitate the kickoff, planning, and delivery of projects and programs within the portfolio, ensuring strategic consistency and disciplined execution.
• Serve as a key liaison between business units, project managers, and portfolio leaders to coordinate dependencies and resource allocation.
• Enable agile ways of working; promoting iterative delivery, rapid feedback cycles, and continuous improvement.
• Track portfolio-wide implementation progress, flag bottlenecks, and recommend course corrections as needed.

Implementation Support & Problem Solving

• Work hands-on with project teams to troubleshoot issues, remove blockers, and optimize execution paths.
• Facilitate the adoption of best practices, standardized methodologies, and effective tools for project management and delivery.
• Drive post-implementation reviews, capturing insights, lessons learned, and recommendations for future initiatives.

Partnership Governance & Framework Implementation

• Develop, implement, and maintain the partnership governance framework, including policies, processes, and control mechanisms in line with company and regulatory requirements.
• Design and manage governance structures (such as joint steering committees, oversight boards, and working groups) to provide strategic direction and resolve issues.
• Facilitate regular governance meetings with partners, ensuring effective agenda setting, action tracking, and decision-making.

Stakeholder Engagement & Relationship Management

• Serve as the primary contact for partner governance matters, fostering trust, accountability, and transparency.
• Build and manage strong working relationships with key partner representatives, ensuring alignment of objectives, values, and expectations.
• Proactively address conflicts, escalations, or misalignments, acting as an honest broker to resolve critical issues.

Contractual Oversight & Compliance Monitoring

• Ensure all partnership contracts, SLAs, MoUs, and related documents are up-to-date, accessible, and compliant with legal/regulatory standards.
• Monitor obligations and performance under partnership agreements, escalating deviations and ensuring necessary remediation.
• Stay abreast of regulatory changes that could impact partnership operations, and update governance processes as needed.

Risk Management & Controls

• Identify, assess, and document partnership-specific risks (operational, reputational, regulatory, etc.), developing mitigation or contingency plans as needed.
• Oversee the ongoing monitoring and reporting of risk indicators, breaches, and issues related to partnerships.
• Drive independent audits or reviews of partnership governance as required.

Performance Management & Value Realization

• Develop KPIs and performance dashboards to track, measure, and report on the commercial and operational outcomes from key partnerships.
• Lead quarterly/semi-annual partnership reviews, identify improvement opportunities, and manage performance improvement plans.
• Ensure alignment between partnership activities and broader business strategy/commercial goals.

Information & Reporting

• Prepare governance packs, performance summaries, and risk/compliance reports for internal and joint management/executive committees.
• Ensure timely, accurate, and transparent communication of partnership performance, risks, and opportunities to all stakeholders-internal and external.

Continuous Improvement & Best Practices

• Benchmark partnership governance practices against industry standards and recommend enhancements.
• Lead or participate in continuous improvement initiatives, ensuring the governance framework evolves with changes in partner strategy, risk appetite, and market dynamics.
• Capture and disseminate partnership governance lessons learned and best practices across the business.

Change Management & Onboarding

• Oversee governance processes during partner onboarding/offboarding, mergers, restructures, or major changes in partnership scope.
• Manage change control with respect to partnership agreements, operating models, and governance procedures.

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 6: Qualification advantageous
• Qualification in project management or equivalent
• At least 2 years or more Operations, Implementation or Project Management experience
• Direct work experience in a Life Insurance business, operations experience is advantageous.
• Knowledge of both theoretical and practical aspects of project management in the context of a Life Insurance business.
• Knowledge of project management techniques and tools.
• Knowledge of Information Technology Systems
• Knowledge of compliance requirements and controls

WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that's 131 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.
Our Commitment to transformation:
In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 6: Qualification advantageous
• Qualification in project management or equivalent
• At least 2 years or more Operations, Implementation or Project Management experience
• Direct work experience in a Life Insurance business, operations experience is advantageous.
• Knowledge of both theoretical and practical aspects of project management in the context of a Life Insurance business.
• Knowledge of project management techniques and tools.
• Knowledge of Information Technology Systems
• Knowledge of compliance requirements and controls