Job Description

JOB DESCRIPTION INFORMATION:
Job Title: Implementation and Enablement Specialist
Employment Type: Permanent
Work Model: Johannesburg
JOB CONTEXT:
Are you a master of turning bold ideas into brilliant results? As our Implementation and Enablement Specialist, you'll be the powerhouse driving real impact--connecting the dots between high-level strategy and on-the-ground execution across our exciting Bancassurance and Telecommunications portfolio. Think of yourself as the glue that brings vision to life: you'll champion strategic initiatives, transform them into actionable plans, and ensure flawless execution that delivers real, measurable value. With a sharp eye on results and a passion for operational excellence, you'll help fast-track innovation, keep projects on point, and make sure nothing gets lost in translation. If you're energized by transformation, thrive on collaboration, and love making things happen--this role was made for you.
DUTIES AND RESPONSIBILITIES:
Strategic Enablement:

• Translate high-level strategies into actionable implementation roadmaps, supporting clear alignment between executive objectives and project deliverables.
• Work closely with portfolio, strategy, and execution teams to ensure initiatives are prioritized, resourced, and sequenced effectively.
• Identify and resolve disconnects between strategy formulation and project delivery, ensuring unified direction and focus.
• Support the GM in tracking progress against strategic business objectives and flagging deviations or risks early.

Portfolio and Project Facilitation:

• Facilitate the kickoff, planning, and delivery of projects and programs within the portfolio, ensuring strategic consistency and disciplined execution.
• Serve as a key liaison between business units, project managers, and portfolio leaders to coordinate dependencies and resource allocation.
• Enable agile ways of working; promoting iterative delivery, rapid feedback cycles, and continuous improvement.
• Track portfolio-wide implementation progress, flag bottlenecks, and recommend course corrections as needed.

Implementation Support & Problem Solving:

• Work hands-on with project teams to troubleshoot issues, remove blockers, and optimize execution paths.
• Facilitate the adoption of best practices, standardized methodologies, and effective tools for project management and delivery.
• Drive post-implementation reviews, capturing insights, lessons learned, and recommendations for future initiatives.

Partnership Governance & Framework Implementation:

• Develop, implement, and maintain the partnership governance framework, including policies, processes, and control mechanisms in line with company and regulatory requirements.
• Design and manage governance structures (such as joint steering committees, oversight boards, and working groups) to provide strategic direction and resolve issues.
• Facilitate regular governance meetings with partners, ensuring effective agenda setting, action tracking, and decision-making.

Stakeholder Engagement & Relationship Management:

• Serve as the primary contact for partner governance matters, fostering trust, accountability, and transparency.
• Build and manage strong working relationships with key partner representatives, ensuring alignment of objectives, values, and expectations.
• Proactively address conflicts, escalations, or misalignments, acting as an honest broker to resolve critical issues.

Contractual Oversight & Compliance Monitoring:

• Ensure all partnership contracts, SLAs, MoUs, and related documents are up-to-date, accessible, and compliant with legal/regulatory standards.
• Monitor obligations and performance under partnership agreements, escalating deviations and ensuring necessary remediation.
• Stay abreast of regulatory changes that could impact partnership operations, and update governance processes as needed.

Risk Management & Controls:

• Identify, assess, and document partnership-specific risks (operational, reputational, regulatory, etc.), developing mitigation or contingency plans as needed.
• Oversee the ongoing monitoring and reporting of risk indicators, breaches, and issues related to partnerships.
• Drive independent audits or reviews of partnership governance as required.

Performance Management & Value Realization:

• Develop KPIs and performance dashboards to track, measure, and report on the commercial and operational outcomes from key partnerships.
• Lead quarterly/semi-annual partnership reviews, identify improvement opportunities, and manage performance improvement plans.
• Ensure alignment between partnership activities and broader business strategy/commercial goals.

Information & Reporting

• Prepare governance packs, performance summaries, and risk/compliance reports for internal and joint management/executive committees.
• Ensure timely, accurate, and transparent communication of partnership performance, risks, and opportunities to all stakeholders-internal and external.

Continuous Improvement & Best Practices:

• Benchmark partnership governance practices against industry standards and recommend enhancements.
• Lead or participate in continuous improvement initiatives, ensuring the governance framework evolves with changes in partner strategy, risk appetite, and market dynamics.
• Capture and disseminate partnership governance lessons learned and best practices across the business.

Change Management & Onboarding:

• Oversee governance processes during partner onboarding/offboarding, mergers, restructures, or major changes in partnership scope.
• Manage change control with respect to partnership agreements, operating models, and governance procedures.

REQUIRED SKILLS

• Direct work experience in a Life Insurance business, operations experience is advantageous.
• Knowledge of business policies, processes and procedures, legal compliance.
• Knowledge of both theoretical and practical aspects of project management in the context of a Life Insurance business.
• Knowledge of project management techniques and tools.
• Knowledge of Information Technology Systems.
• Knowledge of compliance requirements and controls.

EXPERIENCE AND QUALIFICATIONS:

• NQF Level 6: Qualification advantageous.
• Qualification in project management or equivalent.

• At least 2 years or more Operations, Implementation or Project Management experience.

PACKAGE & REMUNERATION:

• Compensation will be determined based on qualifications, applicable experience, and previous earnings.