Job Description

Daily Operations

? Part-time product training of FSPs in-store on specific high-focus modules (70% of time to be

in field developing other trainers and field force in region)

? Full-time product training during launches

? Merchandising, execution, blitz and sales

? Finding of key market insights to share with client

? Assisting with the compilation of weekly training reports

? Overseeing of compliance of data capturing for training team on both MCS and REX and

driving of sales targets.

? Weekly store auditing of staff and identification of improvement actions, both individual and

collective, evaluating and measuring the effectiveness of training

? Cross-checking of trainers EMT planners, MCS call plans and blue call diaries to ensure

optimal coverage and ensure that they are updated 30 days in advance, meeting the

minimum requirements

? Manage own career development and value-add to team by staying abreast of any technical

and industry changes, especially those of competitors



Manage Sales

? Training of store staff on Ecosystem, devices and current deals

? Assisting and supporting of store sales staff to drive sales

? Identify need for promotions to increase sales and negotiate with store manager

? Customer conversion from other brands to Samsung

? Upselling Samsung devices

? Assisting with new device set ups and smart switch

? Drive slow moving stock



Teamwork And Communication

? Build sound relationships with, RHMs, RMs, PCs, Blitz, trainers, FSPs and store management.

? Driving overall hub KPIs in terms of both training and sales, subject to change with business

objectives

? Display sound teamwork in working closely with others to achieve shared goals, for example

in blitz training sessions, training workshops, weekly meetings etc

? Ensure effective knowledge and best-practice sharing in terms of training techniques and

strategies in field between trainers and from one's own expertise

? Monitor and report on improvements in the quality of data captured as well as on-time

project completion by the training team



Client Interaction and Training Facilitation

? Conducting assessments with the field force and FSP's to gauge knowledge retention

? Driving of field forces and FSP's Training

? On-the-job training of other trainers in the region

? Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

? Identify geographical areas associated with training needs based on ROI and future potential,

areas without coverage etc.



Shared Services Support

? Manage employee disciplinary matters and grievances

? Effective management of cash cards and fuel cards usage

? Collaborate with the OI team for compliance management, tracking and corrective action,

Database management and analysis

? Manage Employee onboarding and offboarding

Effective administration

? Reporting on competitor activities

? Prepare training reports & registers

? Ensure resolution of training related challenges in region



1-3 years of training experience, 3 years training experience innthe telecommunications industry

Diploma/NQF level 5

Communication skills (verbal & written)

Time management

Planning & organising skills

Customer service skills

Client service skills

Interpersonal skills

Attention to detail