Job Description

Daily Operations
? Part-time product training of FSPs in-store on specific high-focus modules (70% of time to be
in field developing other trainers and field force in region)
? Full-time product training during launches
? Merchandising, execution, blitz and sales
? Finding of key market insights to share with client
? Assisting with the compilation of weekly training reports
? Overseeing of compliance of data capturing for training team on both MCS and REX and
driving of sales targets.
? Weekly store auditing of staff and identification of improvement actions, both individual and
collective, evaluating and measuring the effectiveness of training
? Cross-checking of trainers EMT planners, MCS call plans and blue call diaries to ensure
optimal coverage and ensure that they are updated 30 days in advance, meeting the
minimum requirements
? Manage own career development and value-add to team by staying abreast of any technical
and industry changes, especially those of competitors
Manage Sales
? Training of store staff on Ecosystem, devices and current deals
? Assisting and supporting of store sales staff to drive sales
? Identify need for promotions to increase sales and negotiate with store manager
? Customer conversion from other brands to Samsung
? Upselling Samsung devices
? Assisting with new device set ups and smart switch
? Drive slow moving stock
Teamwork And Communication
? Build sound relationships with, RHMs, RMs, PCs, Blitz, trainers, FSPs and store management.
? Driving overall hub KPIs in terms of both training and sales, subject to change with business
objectives
? Display sound teamwork in working closely with others to achieve shared goals, for example
in blitz training sessions, training workshops, weekly meetings etc
? Ensure effective knowledge and best-practice sharing in terms of training techniques and
strategies in field between trainers and from one's own expertise
? Monitor and report on improvements in the quality of data captured as well as on-time
project completion by the training team
Client Interaction and Training Facilitation
? Conducting assessments with the field force and FSP's to gauge knowledge retention
? Driving of field forces and FSP's Training
? On-the-job training of other trainers in the region
? Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
? Identify geographical areas associated with training needs based on ROI and future potential,
areas without coverage etc.
Shared Services Support
? Manage employee disciplinary matters and grievances
? Effective management of cash cards and fuel cards usage
? Collaborate with the OI team for compliance management, tracking and corrective action,
Database management and analysis
? Manage Employee onboarding and offboarding
Effective administration
? Reporting on competitor activities
? Prepare training reports & registers
? Ensure resolution of training related challenges in region
1-3 years of training experience, 3 years training experience innthe telecommunications industry
Diploma/NQF level 5
Communication skills (verbal & written)
Time management
Planning & organising skills
Customer service skills
Client service skills
Interpersonal skills
Attention to detail