Job Description

Key Responsibilities and Deliverables:

Facilitation of Training Sessions

Deliver practical modular training on current handsets and handsets that have low rate of sale Writing and marking of tests Plan open sessions at regional Service Provider premises Consolidate and record all events on events calendar in the office Manage training diaries in accordance to Training Specialist in region Attend Network data training to acquire knowledge on customer data Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what

is taking place infield

Attend meetings with Samsung trainers where necessary Attend conference calls where necessary to gain national insight on responsibilities based on

GTM

Training Implementation

Assess client requirements Assess user level Develop a training plan in order to close skills gap to include geographical area considerations,

associated delivery resource etc.

Deliver solutions/products training on time Conduct FSP training in the relevant Hub Arrange training logistics (equipment, venues, resources etc.) Ensure training takes place for relevant teams Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub

Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings,

Floor Salesman Training and Consumer training noted

Training Delivery

Identify geographical areas associated to training needs Conduct train-the-trainer workshops with field managers Train end users - a percentage if it is refresher training but training all end users if it is a new

programme

Oversee and monitor the overall training delivery process

Training Evaluation and Effectiveness

Practically assess users in field Conduct written tests to assess learning Assess improvements in quality of data captured as well as on-time project completion Analysis of training results to assess effectiveness of training Analysis of training attendance within various channels against rate of sale within channels Record keeping of all promotional approvals to report on actual expenditure by account and by

channel

Consolidate weekly training figures and report on training delivered


2-3 years' field marketing experience

Diploma/NQF level 5

Communication skills (verbal & written)

Time management

Planning & organising skills

Customer service skills

Client service skills

Interpersonal skills


Attention to detail