Job Description

The IT System Administrator is responsible for maintaining, advising, integration, procurement and developing of Stowe Holdings ICT Infrastructure as well as our suppliers/clients across all regions. He/She will be able to assist colleges and help the ICT Manager where applicable.

SUPPORT SERVICES (30%)

The administration of client/server application, supporting tools and SQL databases, which includes and are not exclusive to the following

o Call Logging System (HEAT(TM))

o Accounting System (Pastel Evolution(TM))

o etc

The installation, configuration, maintenance and ongoing usability of client/server applications within established standards and guidelines.

Troubleshoot, Fault-Finding and Problem solving of client/server application related incidents and problems.

CUSTOMER RELATIONS (30%)

Work with support vendors to resolve technical problems with client/server applications.

Maintain positive customer relations through professional interactions with customers

Works with procurement staff to purchase hardware and software.

MAINTENANCE (15%)

Do daily/weekly/monthly ticket quality checks

Record all calls and support activities on the call logging system..

Perform preventative maintainance tasks within established standards and guidelines.

SELF DEVELOPMENT (12%)

Review and evaluate new techonogolies, products and services that can benefit the company

Priortisation of support incidents, service requests and preventative maintenance activitivies to ensure high level of uptime and SLA conformance.

Maintain a clean and safe work area, adhere to all safety procedures

POLICIES AND PROCEDURES (3%)

Adhere to departmental and company policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

COMPETENCIES / SKILLS REQUIRED (10%)

Confidentially pertaining to crucial data

Ability to work under pressure

Must be honest and trustworthy

Communication with Management as well as internal and external clients

Must be motivated and a team player

Must have good troubleshooting skills

Request for MCSE Certification to be completed.

MINIMUM REQUIREMENTS

Linux and Windows Server knowledge is advantages

A+ Qualification

3-5 Years

Driver's License

Valid South Africa ID

Job Types: Full-time, Permanent

Pay: R10000,00 - R15000,00 per month

Work Location: In person