Job Description

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IT Support Technician
Salary: R12,000 R25,000 (depending on skills, qualifications, and experience)
Benefits: Fuel reimbursement for work-related client visits
Location: Centurion
Start Date: As soon as possible
Positions: 2
Our client is looking for a technically competent individual who is client-focused and enjoys problem-solving in a fast-paced technology environment.
More about the company:
This company is committed to providing personalized and responsive ICT services tailored to meet the unique needs of its clients across South Africa. The focus is on working closely with businesses to understand their objectives and deliver customized solutions that align with their specific requirements.
With extensive experience in designing, implementing, and maintaining complex IT systems for large organizations, the company understands the importance of creating solutions that are a perfect fit for each client's needs.
Requirements:
Matric certificate
Microsoft 365 certification (e.g., Modern Desktop Administrator or Fundamentals) preferred
Valid drivers license and own transport for client visits
Reliable access to email, mobile phone, and IT equipment
Willingness to keep learning and contribute to team projects
Responsibilities:
Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for our clients.
Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.
Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.
Experience:
34 years of hands-on experience with Microsoft 365 (tenant setup, configuration)
Supporting users both remotely and onsite (e.g., VPN, email, software, printer issues)
Windows endpoint deployment (Azure AD, Group Policy, or Intune)
Basic networking experience: DHCP, DNS, IP configuration, LAN/Wi-Fi
Assisting in server environments (Windows Server 20162022, Hyper-V, backups)
Experience with monitoring software such as NinjaOne, LibreNMS, or SolarWinds advantageous
Experience with asset and license management advantageous
Skills:
Excellent technical problem-solving abilities
Strong interpersonal skills with clients and team members
Attention to detail and accurate documentation
Ability to work independently as well as collaboratively
Good time management and multitasking abilities
Professional appearance and conduct in client interactions
What You Can Expect:
A supportive team environment with career growth and professional development
Exposure to modern technologies, diverse clients, and varied IT environments
Ready to take the next step in your IT career? Apply today!
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IT-Ondersteuningstegnikus
Salaris: R12 000 R25 000 (afhangend van vaardighede, kwalifikasies en ondervinding)
Voordele: Brandstofvergoeding vir werkverwante klientbesoeke.
Ligging: Centurion
Begindatum: So gou as moontlik
Posisies: 2
Ons klient is op soek na 'n tegnies bekwame individu wat klientgesentreerd is en hou van probleemoplossing in 'n vinnig-bewegende tegnologie-omgewing.
Meer oor die maatskappy:
Hierdie maatskappy is toegewyd aan die verskaffing van persoonlike en responsiewe ICT-dienste wat aangepas is om die unieke behoeftes van sy kliente regoor Suid-Afrika te ontmoet. Die fokus is om nou saam met besighede te werk om hul doelwitte te verstaan en op maat gemaakte oplossings te lewer wat by hul spesifieke vereistes pas.
Met uitgebreide ervaring in die ontwerp, implementering en instandhouding van komplekse IT-stelsels vir groot organisasies, verstaan die maatskappy die belangrikheid daarvan om oplossings te skep wat perfek by elke klient se behoeftes pas.
Vereistes:
Matrieksertifikaat.
Microsoft 365-sertifisering (soos Modern Desktop Administrator of Fundamentals) voordelig.
Geldige bestuurslisensie en eie vervoer vir klientbesoeke.
Betroubare toegang tot e-pos, selfoon en tegnologie-toerusting.
Bereidheid om aanhou te leer en by te dra tot spanprojekte.
Verantwoordelikhede:
Microsoft 365: Gebruik jou deeglike kennis van Microsoft 365 om M365-tenante vir ons kliente op te stel, te konfigureer en foutoplossing toe te pas.
Aandag aan Detail: Behou n fyn oog vir detail tydens klienteprojekte om akkuraatheid en presisie in alle take te verseker.
Bestuur van Diensvlakooreenkomste (SLA's): Werk saam met spanlede om diensvlakooreenkomste met kliente vas te stel en te handhaaf, en verseker dat alle verpligtinge nagekom of oortref word.
Netwerk- en Bedienermonitering: Moniteer klientenetwerke en bedieners proaktief om probleme vinnig te identifiseer en aan te spreek, sodat optimale werkverrigting en betroubaarheid verseker word.
Instandhoudingtake: Voer roetine-instandhoudingtake uit om klientestelsels en -netwerke glad te laat funksioneer, insluitend opdaterings, regstellings en stelseloptimalisering.
Probleemoplossing: Diagnoseer en los IT-verwante probleme doeltreffend op, beide onafhanklik en as deel van n span.
Dokumentasie: Hou akkurate dokumentasie van konfigurasies, veranderinge en prosedures vir klientomgewings.
Klientediens: Verskaf uitstekende klientediens deur effektief met kliente te kommunikeer, hul behoeftes te verstaan en hul IT-vrae op te los.
Spanwerksaamwerking: Werk saam met senior IT-ondersteuningspersoneel om jou vaardighede te ontwikkel en terselfdertyd n bydrae te lewer tot spanprojekte en -doelwitte.
Ervaring:
34 jaar praktiese ervaring met Microsoft 365 (tenant opstelling, konfigurasie, Exchange Online, Teams, SharePoint, OneDrive, sekuriteit).
Ondersteuning van gebruikers op afstand en op terrein (bv. VPN, e-pos, sagteware, drukkerprobleme).
Windows-eindpuntontplooiing (Azure AD, Group Policy of Intune).
Basiese netwerk-ervaring: DHCP, DNS, IP-toewysing, LAN/Wi-Fi.
Hulp met bediener-omgewings (Windows Server 20162022, Hyper-V, rugsteun).
Moniteringsagteware: NinjaOne, LibreNMS, of SolarWinds voordeel.
Vorraad- en lisensiebestuurservaring voordeel.
Vaardighede:
Uitstekende tegniese probleemoplossingsvermoe.
Sterk interpersoonlike vaardighede met kliente en spanlede.
Aandag aan detail en dokumentasienoukeurigheid.
Selfstandigheid sowel as goeie samewerkingsvermoe.
Goeie tydsbestuur en die vermoe om verskeie take te balanseer.
Professionele voorkoms en houding in klientinteraksies.
Wat jy kan verwag:
n Ondersteunende spanomgewing met loopbaangroei en professionele ontwikkeling.
Blootstelling aan moderne tegnologie, diverse kliente, en verskillende IT-omgewings.
Voel jy gereed om jou volgende stap in jou IT-loopbaan te neem? Doen vandag nog aansoek!
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Skills Required