Job Description

To implement HR-related strategies and projects, manage the Employee Life Cycle process, and provide General HR support to employees. The position reports to the Head of Human Resources.


A National Diploma in Human Resource Management or equivalent, 3-4 years' experience working in the Human Resource Management area. The candidate must have a good understanding of relevant HR procedures, processes, and prescripts, Knowledge of SA Labour Legislation (BCEA, LRA, SDA, EEA, etc.), Knowledge of HR system/s (Sage 300), and must be computer literate at an intermediate level.

Key Performance Areas:

Coordinating the recruitment and selection processes, including the administration of appointment, transfers, and exit processes.

Coordinating the induction processes of new staff members.

Advising management and staff on performance management processes and development matters.

Conducting Annual Skills Audit(s).

Compiling and submitting the Annual Training Report (ATR) by the deadline.

Compiling, submitting, and implementing Workplace Skills Plan (WSP).

Coordinating training and development interventions for staff.

Participating in developing and reviewing the HR Policies and Procedures.

Ensuring that the HR policies and procedures are implemented and comply with regulations and legislation.

Recommending employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

Providing technical support to client departments on crafting and reviewing job profiles, job descriptions, and job specifications.

Coordinating all job evaluation processes and, where applicable, conducting in-house benchmarking of jobs.

Providing advice to line managers and staff on HR issues and policies, including employee relations matters (grievances / disciplinary process).

Preparing HR reports for approval by the Head of Department.

Assisting the Head of HR in carrying out the organisation-wide process of organisation development that addresses issues such as succession planning, employee retention, organization design, and change management.

Providing advice on FAIS Ombud Employee Benefits and Compensation matters, including salary structuring.

Conducting ongoing HR research and best practices, and providing the necessary recommendations.

Taking the lead and working with other HR staff in the completion of assigned projects, e.g., annual salary increases.

Participating in developing and implementing the HR strategy and its subsequent annual reviews; Promoting Employee Wellness initiatives.

Conducting ad hoc projects in other areas of human resources as directed by the Manager.

Performing general administration and project-related functions as directed by the Manager

Other Key Competencies:

The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.



(Preference will be given to the black female designated group and people living with disabilities, to advance the achievement of the office's EE targets.)



Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.



Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials



Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by

16 January 2026

. Inquiries may be directed to

Ms. Gontse Setseta

at 012 762 5000