FAIS OMBUD

To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager. Matric certificate or equivalent National Diploma in Business Administration…

The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal,…

The Risk Officer and Business Continuity Management Coordinator will be responsible for proactively driving the Enterprise Risk Management function and the Business Continuity Management function within the FAIS Ombud, supporting departments in identifying, mitigating, and managing current and potential organisational…

Duration The duration of the programme is twelve (12) months. Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Client Department and exposed to various…

Job Purpose To oversee the resolution of complaints lodged with the FAIS Ombud against financial services providers. This role requires operating within a target driven environment to ensure complaints are resolved in a manner that is procedurally fair, informal, economical,…