Job Description

To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.


Matric certificate or equivalent

National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage)

Minimum of 1 - 3 years' experience in a regulatory or compliance-driven environment in the financial services sector.

Minimum 1 - 3 years' experience in customer service.

Experience using customer relationship management (CRM) software.

An understanding of the legal environment in which the FAIS Ombud's Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.

A thorough understanding of the FAIS Ombud's jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.

Key Performance Areas:

Register new complaints.

Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).

Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.

Extract the essence of the complaint from available information provided and request additional information where required

Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.

Liaise with complainants and financial service providers

Other Key Competencies:

The applicant must demonstrate the following skills and attributes: self-motivated, a quick learner and able to operate in a high-performance environment, be computer literate, have good administrative skills and active listening skills, attention to detail, good communication skills, good interpersonal skills, diligent, a self-starter, energetic and a team player, ability to communicate in two or more official languages. The candidate must be mature and able to handle confidential information.

In accordance with the FAIS Ombud's Recruitment Strategy, preference will be given to candidates from

designated groups

The FAIS Ombud is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.

Please note that correspondence will only be entered into with short-listed candidates and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified

Interested applications can apply for the position at https://faisombudjobs.mcidirecthire.com/ by

26 September 2025. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.