Job Description

We are seeking an experienced Housekeeping Supervisor to lead and support the housekeeping team, ensuring consistently high standards of cleanliness, comfort, and guest satisfaction. The successful candidate will play a key role in maintaining the hotels luxury standards and contributing to an exceptional guest experience.
Critical Criteria (Requirements)

• Minimum 23 years experience in a supervisory role within a hotel housekeeping environment
• Experience in a 4a? or higher hotel is preferred
• Minimum Grade 12 or equivalent; formal training in hospitality or housekeeping management advantageous
• Strong leadership, team management, and organizational skills
• Attention to detail, time management, and professional attitude
• South African citizen with a valid ID

Key Competencies

• Team Leadership & Supervision Supervise, train, and motivate housekeeping staff, allocate daily tasks, and monitor completion
• Quality & Standards Ensure guest rooms, public areas, and back-of-house spaces are maintained to hotel standards through inspections and coaching
• Guest Service & Experience Respond promptly to guest requests, complaints, or special requirements while ensuring exceptional service
• Inventory & Stock Control Monitor and manage cleaning supplies, linen, and guest amenities to minimize loss or waste
• Health, Safety & Compliance Enforce hygiene, safety, and health protocols and provide training on safe cleaning practices
• Reporting & Administration Maintain records of staff attendance, room inspections, and inventory usage; assist with operational planning and recruitment

Duties & Responsibilities

• Supervise and support housekeeping staff, including Room Attendants and support personnel
• Allocate daily tasks and monitor completion to maintain efficiency and high standards
• Conduct regular performance feedback and coaching sessions for staff
• Perform quality inspections of guest rooms, public areas, and back-of-house spaces
• Ensure consistency in cleanliness, presentation, hygiene, and guest amenities
• Respond promptly to guest requests, complaints, or special requirements
• Monitor and manage cleaning supplies, linen, and guest amenities
• Enforce hygiene, safety, and health protocols across the department
• Conduct training and toolbox talks on safe cleaning practices and proper use of chemicals
• Maintain records of staff attendance, room inspections, and inventory usage
• Assist management with housekeeping reports, operational planning, and recruitment
• Uphold the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant housekeeping supervisory experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the companys Employment Equity Plan

About the Hotel
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Towns most loved hotel.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Skills Required