Job Description

1.

Position Summary:

The Housekeeping Manager ensures exceptional cleanliness, hygiene, and guest comfort across the hotel, cottages, and villas. Leading a team of supervisors, room attendants, and laundry/public area staff, this role maintains luxury standards, optimizes operational efficiency, and ensures budget compliance.

2. Key Responsibilities

Recruit, train, mentor, and supervise housekeeping personnel. Schedule staff for optimal coverage of guest rooms and public areas. Conduct frequent inspections to ensure cleanliness standards. Resolve guest complaints related to housekeeping efficiently. Manage inventory: linen, cleaning supplies, and laundry operations. Maintain housekeeping budget; control costs and minimize waste. Ensure full compliance with hygiene, fire, and chemical safety regulations. Develop and enforce housekeeping SOPs; promote sustainable practices. Collaborate with Maintenance, Front Office, and F&B departments for smooth guest experience.

3. Skills & Qualifications

Education:

Diploma/Degree in Hospitality or related field (preferred).

Experience:

5+ years in luxury hotel housekeeping; 2+ years in a managerial role.

Technical:

Proficiency in hotel PMS, MS Office; knowledge of safety/environmental regulations.

Drivers Licence

(PDP advantages) Must have own transport.

Core Skills:

Leadership & team management Strong attention to detail Excellent guest service orientation Organizational & time management Conflict resolution and communication

4. Key Performance Indicators (KPIs)

Category

Indicator

Guest Satisfaction

Cleanliness ratings, review scores

Operational Efficiency

% of rooms ready at check-in, turnaround time

Cleanliness & Hygiene

Public area audit scores, SOP adherence

Budget & Cost Control

Budget compliance, supply/laundry cost per room

Staff Performance

Absenteeism, turnover rate, training completion rates

Compliance

Health & Safety audit results, chemical handling compliance

Working Conditions:

Fast paced environment, early mornings, weekends, and public holidays required. Regular inspections and hands on supervision with some lifting. Exposure to chemicals with proper safety protocols required. Uniform supplied with grooming and presentation standards expected.

Head and shoulder photo on resume required along with relevant References

Job Type: Full-time

Pay: R22000,00 - R25000,00 per month

Education:

Diploma (Preferred)
Experience:

luxury hotel housekeeping: 5 years (Required) managerial role: 2 years (Required)
License/Certification:

Drivers Licence (Required)
Work Location: In person