Job Description

LOCATION CAPE TOWN
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
Our client a leader in the industry is looking for a detail-oriented, hands-on Housekeeping Manager to join the team at a Luxury Hotel in Cape Town.
The ideal candidate will oversee the day-to-day operations of the housekeeping department. To manage and coordinate the activities of the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are consistently clean, well-maintained, and presented to the highest standards.
Key Responsibilities:

• Supervise and support daily housekeeping operations across all areas of the hotel.
• Maintain cleanliness and presentation standards in guest rooms, corridors, public areas, and service areas.
• Ensure all health, safety, and hygiene protocols are followed.
• Manage staffing levels and scheduling in line with occupancy and operational needs.
• Train, coach, and motivate housekeeping staff to maintain productivity and service excellence.
• Conduct regular inspections and quality audits.
• Monitor stock levels and coordinate ordering of linen, guest supplies, and cleaning materials.
• Respond promptly and professionally to guest requests, feedback, and complaints.
• Work closely with other departments, particularly Front Office and Maintenance, to ensure seamless operations.

Qualifications and Experience:

• Minimum of 3 years experience in a housekeeping supervisory or managerial role within a 4- or 5-star hotel environment.
• Strong knowledge of housekeeping procedures, equipment, and chemical handling.
• Proven experience in managing a diverse team in a fast-paced hospitality setting.
• Experience with Property Management Systems (e.g., Opera) and housekeeping software (OMNI, Materials control) is preferred.
• Relevant qualification or certification in Hospitality Management (advantageous).

Key Skills and Attributes:

• Excellent leadership and team management skills.
• High attention to detail and a passion for cleanliness.
• Strong time management and organizational skills.
• Effective communication, both verbal and written.
• Problem-solving ability and a proactive approach.
• Flexibility to work shifts, weekends, and public holidays.

Please e-mail Lauren your applications directly to