Job Description

Front Office Receptionist

Pepperclub Hotel, Cape Town

Pepperclub Hotel is recruiting a professional, service-driven Front Office Receptionist to join our Front Office team. This role is ideal for someone who takes pride in accuracy, remains calm under pressure, and consistently delivers polished, 5-star guest service.

The Role

You will be the first and last point of contact for our guests. You are responsible for smooth check-ins and check-outs, precise front desk administration, and ensuring every interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.

Key Responsibilities

Deliver warm, professional, personalised guest service Manage arrivals, departures, billing, and payments accurately Upsell room upgrades and promote hotel services Coordinate closely with Housekeeping and Concierge teams Maintain front desk presentation and professional standards Complete daily handovers, checklists, and guest communication logs Handle guest queries and complaints efficiently
Requirements

Grade 12 / Matric (Hospitality qualification advantageous) Minimum 1 year Front Office or Guest Relations experience in a 4 to 5-star hotel PMS experience and strong computer literacy Excellent communication and customer service skills Strong attention to detail and financial accuracy Ability to multitask in a fast-paced environment Flexibility to work shifts, weekends, and public holidays
Why Join Us

At

Pepperclub Hotel

, we value professionalism, accountability, and service excellence. You will work in a structured, high-standard environment where guest experience and operational excellence matter.

How to Apply

Apply via Ditto:
https://www.ditto.jobs/job-details?id=2322285579

Or visit our careers page:
https://www.pepperclub.co.za/careers

Job Type: Full-time

Work Location: In person