Job Description

We are currently recruiting for Day Receptionist position.

PURPOSE OF THE JOB

As a Receptionist, you will be the first point of contact for our company, providing exceptional customer service and administrative support to visitors and staff.

Receive and check in all guests and visitors to the hotel on arrival.

PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES

1. Welcome guests by greeting and providing information about the hotel.

2. Check in and out guests promptly.

3. Sell hotel facilities at best available rates to manage yielding.

4. Check guests in using property management system as outlined by the hotel standard operating procedure. Issue keys to guests; either you provide guests with clear directions, or a Porter will show them to their room.

5. Capture and keep accurate records of all guests have checked in, or out, of the hotel whilst you are on shift. Use property management system as per check in standard operating procedure. Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.

6. Provide guests with information about local attractions and places of interest. You may provide additional services for the convenience of guests, such as ordering newspapers or taxis.

7. Ensure that guests receive their messages without delay, along with any parcels that might arrive for them.

8. Prepare a customer's account in time for check out, clear any outstanding bills posted to the guest account before guests leave the hotel. Cross check any outstanding bills with all outlets before final payment is made.

9. Ensure you follow the payment standard operating procedure when taking and payment from the guests.

10. Record room changes and handovers accurately in the handover diary.

11. Conduct Pit checks after every shift.

12. Invoice all cash transactions accurately and check guest bills for accuracy

Minimum Hiring Standards:

1. Diploma or Degree in Hotel Management

2.. 2 years relevant experience

Competencies and Skills

1. Customer Service Excellence

2. Emotional Intelligence

3. Communication (Verbal & written)

5. Teamwork and Collaboration

6. Flexibility and Adaptability

Job Type: Full-time

Education:

Diploma (Preferred)
Experience:

Receptionist : 2 years (Required)
Location:

Cape Town, Western Cape (Required)
Work Location: In person