Job Description

Located in one of Cape Towns most desirable coastal neighbourhoods, the President Hotel is a destination where comfort meets sophistication. With beautifully appointed rooms and suites, breathtaking Atlantic Ocean views, a palm-lined pool deck, world-class dining, and state-of-the-art event spaces, the property offers an inspiring work environment where excellence meets opportunity.
The Role The President Hotel is seeking a warm, professional, and detail-oriented Receptionist with Opera PMS experience to join its Front Office team and deliver exceptional guest experiences.
As the first and last impression of the hotel, you will ensure seamless arrivals, departures, and lobby interactions while upholding elevated service standards.
If you thrive in a guest-focused, luxury-leaning environment and take pride in service excellence, wed love to hear from you.
Minimum Requirements

• Valid South African ID
• Minimum 2 years hotel reception experience in medium or large hotel properties
• Opera PMS experience (essential)
• Strong communication skills well spoken, clear, and professional
• Presentable with excellent grooming standards
• Computer literate (Opera PMS and Microsoft Office)
• Updated CV must be submitted

Skills and Attributes

• Guest-Focused Attitude: Warm, engaging, and professional
• Attention to Detail: Accuracy in billing, reservations, and administration
• Time Management: Efficient multitasking in a fast-paced environment
• Team Player: Strong communication, cooperation, and handover ability

Key Responsibilities

• Guest Engagement & Service Excellence: Welcome guests with warmth, proactively engage in the lobby, escort VIPs, and personalise every interaction
• Arrivals & Departures: Manage check-ins and check-outs, ensure billing accuracy, and coordinate luggage assistance
• Daily Operations: Handle emails, reports, credit checks, loyalty enrolments, adjustments, postings, and maintain an organised reception area
• Team Communication: Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate shift handovers
• Shift Protocols: Follow break schedules, complete checklists, and hand over pending matters to ensure smooth operations

Why Join the President Hotel Team Here, service is more than a task its about connection.
By joining the team, youll be part of a culture that values passion, individuality, and growth.
Whats on offer:

• A supportive environment that celebrates professionalism and teamwork
• Competitive remuneration and thoughtful employee benefits
• Opportunities for learning and career advancement in a luxury-focused hospitality environment
• A beautiful workplace with inspiring surroundings

Applications Please submit your CV online.
Recruitment aligns with the companys Employment Equity Plan.
All applications will be carefully reviewed. If you do not hear from us within two weeks, please know that while we cannot respond to every applicant, we sincerely appreciate your interest.
Your details will remain on file for future opportunities.

Skills Required