Job Description

The Role Were seeking a warm, professional, and detail-oriented Receptionist to be the first and last impression for guests. As the face of the hotel, you will ensure every guest feels welcomed, cared for, and valued throughout their stay.
Key Responsibilities
??? Guest Engagement & Service Excellence Greet all guests with warmth and professionalism. Walk the lobby to engage with guests, assist VIP arrivals, and ensure service standards are upheld.
??? Arrivals & Departures Manage efficient check-in and check-out, ensure billing accuracy, and coordinate with Housekeeping for room readiness.
??? Daily Operations Handle trace reports, emails, PIT updates, direct billing, refunds, and group reservations. Maintain a neat and fully stocked reception desk.
??? Team Communication & Handover Attend daily briefings, provide accurate handovers, and liaise with other departments (Housekeeping, Porters, Room Service) to ensure seamless guest service.
??? Breaks & End-of-Shift Protocol Complete all handover tasks, perform end-of-shift checks, and ensure no unresolved guest issues remain.
Requirements

• Matric (Grade 12)
• Minimum 2 years experience as a hotel receptionist in a 4/5-star property (300+ rooms advantageous)
• Proficiency with hotel PMS systems (Opera experience preferred) and Microsoft Office
• Strong communication, organisational, and guest service skills
• Well-presented, professional, and guest-centric approach
• Must hold a valid South African ID

Key Competencies
??? Guest-Focused Attitude Warm, friendly, and proactive in service delivery
??? Attention to Detail Accuracy in billing, reservations, and daily operations
??? Time Management Ability to multitask in a fast-paced environment
??? Communication Clear, professional, and confident interpersonal skills
Package on Offer

• Basic salary (TBA)
• Additional benefits (to be discussed)

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven hotel reception experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview

Recruitment aligns with the companys Employment Equity Plan.
Be the warm welcome and fond farewell that defines unforgettable guest experiences

Skills Required