Hostess | Luxury Wine & Hospitality Environment
Job Description
Hostess | Luxury Wine & Hospitality Environment
A leading luxury wine and hospitality destination is seeking a gracious and confident Hostess to join their front-of-house team.
This role is about more than greeting guests. It is about setting the tone for the entire experience. The ideal candidate is naturally warm, well organised, calm under pressure, and passionate about creating memorable guest moments from arrival through to departure.
The Role
You will manage guest arrivals, reservations, and seating while working closely with the service team to ensure a smooth and professional service experience. As one of the first points of contact, your presence will play an important role in shaping each guest's visit.
Key Responsibilities
Guest Experience
- Welcome guests warmly and professionally
Recognise returning guests and acknowledge special occasions
Maintain a strong and attentive presence in reception and arrival areas
Reservations & Communication
Manage reservations, confirmations, and seating plans
Handle guest enquiries via phone, email, and in person
Manage waitlists and communicate waiting times clearly
Liaise with the restaurant and operations teams to ensure smooth service flow
Standards & Organisation
Maintain a clean, organised, and well-presented host station
Assist with daily briefings and communicate important guest information
Support the team during busy service periods where needed
Requirements
Experience in an upmarket restaurant, luxury hospitality environment, hotel, or wine estate
Strong communication skills and confidence with guests
Professional presentation and strong attention to detail
Organised with the ability to multitask in a busy environment
Comfortable usi
Skills Required
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Job Detail
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Job IdJD1654204
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned