Job Description

Job Title:

Hostess - Luxury Bakery & Restaurant

Location:

Cape Town

Employment Type:

Full-Time

Reports To:

Restaurant Supervisor / Restaurant Manager

About the Role

Laduree Cape Town is seeking a polished and professional

Hostess

to welcome guests, manage reservations, and coordinate table seating in a luxury, high-volume environment.

Key Responsibilities

Warmly welcome and seat guests with professionalism. Manage reservations, walk-ins, and waitlists using digital table systems (SevenRooms/OpenTable/Resy). Maintain an accurate floor plan and optimise guest flow. Track VIP bookings and special occasions. Communicate wait times and assist with guest queries. Keep the reception area tidy and brand-aligned. Support event check-ins and guest relations.

Requirements

2-3 years' experience in a luxury restaurant or hotel. Experience with reservation/table management systems. Excellent communication skills; additional languages an advantage. High grooming standards and confident presence. Strong multitasking and organisational abilities.

Preferred

Elegant, guest-focused personality. Calm under pressure and able to manage VIPs. Team-oriented and proactive.

Benefits

Competitive salary Monthly service charge / tips Uniform & grooming allowance Health insurance Staff meals & discounts Annual leave & public holidays Training & career growth opportunities

Work Location:

In person, Cape Town.

Job Type: Full-time

Application Question(s):

How would you represent a luxury brand like Laduree? What is your definition of hospitality and how would you align that to your role? How do you handle unhappy guests? Can you manage reservations and seating? Are you comfortable in a fast-paced environment? What is your current salary, and what are your salary expectations for this role? Are you available on weekends and holidays? Number of dependents. Are you available Full time?
Work Location: In person