Job Description

Job Summary
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A Luxury French Bakery, Restaurant, and Bar, renowned for its elegant ambiance and sophisticated clientele, is opening soon in Cape Town. The Brand currently operates in 25 countries.
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Location: Cape Town, South Africa
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Reports to: Director of Operations / Managing Director
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Employment Type: Full-Time
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About the concept:
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The shop, situated at V&A Waterfront, is a luxury bakery and all-day dining concept featuring refined pastries, elevated cuisine, and a champagne bar experience in a chic and high-volume setting. With multiple locations and a strong brand identity, our venues combine hospitality elegance with efficient, scalable operations. We are seeking a visionary Restaurant General Manager to lead operations, drive growth, and maintain brand excellence across one or multiple branches.
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Position summary:
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The Restaurant General Manager is responsible for the full operational, financial, and experiential performance of one or more venues. This role requires a dynamic leader with a proven track record in high-volume, multi-unit operations, strong financial acumen, and a passion for luxury service. The RGM will lead the team to deliver exceptional experiences, uphold brand standards, and ensure profitability.
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Key Responsabilities:
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Oversee day-to-day operations of the restaurant, bakery, and champagne bar with a hands-on leadership style.
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Lead, inspire, and manage a large FOH and BOH team, ensuring motivation, performance, and development.
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Ensure consistent delivery of luxury service standards across all departments and guest touchpoints.
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Analyze P&L reports and manage financial performance including revenue, labor, COGS, and overheads.
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Optimize staffing levels, scheduling, and team deployment to ensure peak efficiency and cost control.
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Implement and monitor SOPs, health & safety protocols, and local compliance regulations.
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Collaborate with Marketing, Culinary, and HQ teams on product launches, promotions, and campaigns.
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Maintain inventory control systems, supplier relations, and procurement cost-efficiency.
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Manage guest relations, handle VIP clients, complaints, and implement service recovery processes.
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Lead new store openings, support site rollouts, and ensure operational readiness in expansion markets.
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Required Qualifications and Experience:
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Minimum 7-10 years of progressive experience in luxury hospitality with at least 3 years as General Manager.
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Track record in managing high-volume restaurants and/or multiple locations.
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Strong knowledge of bakery, cafe, restaurant, and bar operations.
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Advanced financial management skills, including budgeting, P&L oversight, and forecasting.
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Excellent communication, leadership, and interpersonal skills across diverse teams.
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Familiarity with POS, reservation, inventory, and reporting software systems.
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Fluent in English; additional languages (French, Arabic) are a plus.
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Preferred Attributes:
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Entrepreneurial spirit with a passion for premium service and team culture.
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Polished, detail-oriented, and highly organized under pressure.
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Ability to multi-task across locations, projects, and performance KPIs.
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Experience with new store openings, brand launches, or franchise management is an advantage.
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Package & Benefits:
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Competitive Salary
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Performance-Based Bonus / Profit Sharing
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Housing & Transportation Allowance (where applicable)
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Medical Insurance
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Staff Discounts & Meals
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Annual Leave
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Professional Development and Regional Career Growth Opportunities
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Please send your application, CV, references, pictures of you.
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Only strong experiences in Luxury Hospitality will be considered.
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