Hospitality Operations Manager – Boutique Hotels & Restaurants – Cape Town & West Coast
Job Description
The Hospitality Operations Manager will develop, implement, and maintain standard operating procedures (SOPs) and service standards across all properties.
You will lead onboarding, ongoing training, and coaching for all hotel and restaurant teams, conduct quality and service audits, and follow up on improvements.
This role requires someone who can step in operationally during staff leave, peak periods, or other operational gaps. You will work closely with property and restaurant managers to ensure smooth daily operations while maintaining consistent, high-quality guest service. The position combines training, management, and operational support , offering a dynamic and varied work environment.
Candidates must be practical, solutions-focused, and able to travel regularly to the West Coast, including overnight stays when required. A strong background in hospitality operations, service standards, and team training is essential.
What We Offer
Senior, hands-on role across multiple boutique properties
Variety and responsibility in hotels and restaurants
Competitive, market-related remuneration
Proven experience in hotel and/or restaurant operations
Strong focus on service standards, SOPs, and staff training
Ability to manage and lead teams, both operationally and strategically
Own reliable car and valid driver's licence
Willingness to travel regularly to the West Coast and stay overnight when needed
Hands-on, practical, and solutions-focused approach
Between 3 - 5 Years
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Job Detail
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Job IdJD1637345
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned