Job Description

Job Summary Location: Western Cape Travel Required: Yes (including occasional overnight stays) About the Role We are looking for a hands-on, detail-driven Assistant Operations Manager to support the Operations Manager in overseeing the daily performance of our boutique hotels, bars and restaurants across the Western Cape. This is an operational, people-focused role suited to someone who thrives on maintaining standards, supporting teams, implementing systems and being present on the ground. You will work closely with on-site managers to ensure consistency, efficiency and an exceptional guest experience across all properties. Key Responsibilities Operations & Property Support o Assist in the day-to-day oversight of boutique hotels, bars and restaurants o Conduct regular site visits to ensure service standards, procedures and brand consistency o Support opening and closing procedures, daily operations and on-site problem-solving o Monitor guest experience and assist with handling escalations when required Systems; Processes & Compliance o Support the implementation and maintenance of SOPs and operational systems o Ensure procedures are consistently applied across all properties o Assist with audits, checklists, reporting and operational controls o Identify gaps and support continuous improvement initiatives People & HR Support o Assist with onboarding, inductions, training and performance monitoring o Support disciplinary processes and staff-related matters in line with company policy o Help manage staffing levels, rosters and leave planning o Assist in building strong, motivated and well-trained teams Financial & Administrative Support o Assist with stock control, procurement and cost monitoring o Support reporting on occupancy, revenue, labour and operational KPIs o Ensure administrative processes are correctly followed on site Travel & Flexibility o Travel regularly between properties within the Western Cape o Be available for overnight stays when operationally required o Provide hands-on support during peak periods, openings or operational challenges Requirements o Proven experience in hospitality operations (boutique hotels, restaurants or bars preferred) o Strong people-management and HR exposure o Solid understanding of hospitality systems, procedures and compliance o Highly organised, detail-oriented and process-driven o Excellent communication and interpersonal skills o Ability to work independently and take initiative o Flexible; adaptable and comfortable in a fast-paced environment o Valid driver's licence and willingness to travel Personal Attributes o Professional; reliable and discreet o Calm under pressure with strong problem-solving skills o Guest-centric with high personal standards o Strong work ethic and hands-on approach Why Join Us o Work across unique boutique hospitality properties o Exposure to multi-site operations and senior management o Opportunity to grow into a more senior operational role o Dynamic; people-focused environment To apply: Please submit your CV and a brief motivation outlining your hospitality operations experience Corne
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