Job Description

The ideal candidate has extensive experience in the tourism and destination management industry, with strong commercial and product knowledge across Southern and East Africa. They bring proven expertise in strategy development, financial management, and client service delivery, supported by proficiency in systems such as Tourplan and MS Office.
Candidate Requirements:

• Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
• Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
• Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
• Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
• Should be proficient in relevant software (Tourplan, MS Office)
• Must possess strong analytical and negotiation skills
• Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork

Key Outputs:

• Responsible for delivering and managing land tour programs and events across Southern and East Africa
• Coordinate with Operations Manager to ensure profitability
• Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
• Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
• Address client complaints promptly, ensuring proper escalation to management when necessary
• Be on call for emergencies, assist with special projects, and support operations and accounts teams

This is a live-out position

Skills Required