Group Training Facilitator
Mount Edgecombe, KwaZulu-Natal, South Africa
Job Description
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CORE PURPOSE OF THE JOB xc2xb7 To be a multi skilled facilitator across Collections, Customer Services and Telco xc2xb7 To be flexible and adaptable with working UK and US hours xc2xb7 To provide a professional and efficient admin support function to the training department xc2xb7 To conduct training of new and existing staff as and when required xc2xb7 To provide post training support that includes but not limited to detailed reports on training interventions xc2xb7 To build good working relationships Key Stakeholders - Previous Collections and Customer service experience will be an advantage - Conduct segments of the training schedule on the institution of the Training Manager to new and existing staff as and when required. COMPETENCIES REQUIRED 1. Knowledge: xc2xb7 Extensive knowledge of sales and training methodologies xc2xb7 2-3 yearsxe2x80x99 experience in a sales contact centre training environment xc2xb7 Understanding the different geographies, we support and the change in time zones - Understand the needs of the client and translate that into training interventions. - Effective retention and capacitation of talent from classroom to floor with a minimum of 80% success and retention post the training period. - Previous experience conducting training during nightshift will be an advantage Job Type: Full-time Application Deadline: 2023/11/02
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Job Detail
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Job IdJD1292663
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, KwaZulu-Natal, South Africa
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EducationNot mentioned