Job Description

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

We are looking to recruit a fixed-term Group Reservations Specialist to ensure that reservations are maximized through the booking, daily follow-up and confirmation of reservations and thereby ensuring maximum room revenue for the Hotel.

As one of the Rooms Division Departments we strive to offer our Guests a WOW experience by exceeding their expectations through warm, friendly, and personalized service, consistency of product and care for their wellbeing throughout their stay. We are passionate about service, operating with integrity and fostering a culture of acknowledgement and recognition amongst ourselves.

Key responsibilities of this role will include but not limited to:

• Plan daily schedule of work
• Ensure all booking enquiries are dealt within a 12 24 hour turnaround time
• Ensure all member specific tasks are accurately processed and completed. Such reports include rooming lists, handover, and daily banking.
• Assist in achieving the monthly prescribed targets set by hotel management, in accordance with the hotels annual budget.
• Create all bookings according to the procedures in Opera. Link correct corporate company/agency to bookings if applicable. Ensure detailed billing instructions added to the booking upon creation.
• Update all channel bookings with the correct information as per the emails received.
• Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
• Effectively manage any escalated queries that arise within or in relation to reservations
• Demonstrate a strong team support that exist in areas of responsibility and role profiles amongst co-workers.
• Keep ahead of activities/offerings within the hotel as an opportunity to up sell experiences to guests, e.g., wine events, etc.

Requirements:

• Matric
• Hotel Management diploma or degree advantageous
• Basic understanding of revenue management required
• Understanding of how to implement yield management principles
• Must have experience in similar position in a similar 4*/5* establishment
• Basic accounting skills
• Work various shifts when needed
• Computer Literate, including MS Office and Opera previous relevant experience at 4* establishment

Competencies:

- Excellent product knowledge of hotel and surrounds

- Excellent verbal and written communication skills

- Highest standards of ethical conduct.

- Collaborative approach to teamwork

- Growth mindset in identifying ways to improve systems and processes

- Subscribes to the Hotel values, service & leadership ethic.

We offer:

- An empowering environment.

- A remuneration package including retirement benefits

- 21 working days leave per annum

- Training and development opportunities

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