Job Description

Are you passionate about delivering exceptional service and contributing to a positive work environment? Look no further! We are seeking a Group Reservations Specialist on a fixed term contract at a highly acclaimed hotel based in Cape Town.

Note: Shortlisted candidates will be contacted.

Position: Group Reservations Specialist (Fixed-Term)

Key Responsibilities:

• Plan and organize daily work schedules effectively.
• Respond to booking inquiries within a 12 - 24-hour turnaround time.
• Process member-specific tasks accurately, including rooming lists, handovers, and daily banking reports.
• Assist in achieving monthly revenue targets set by hotel management.
• Create bookings in Opera following prescribed procedures, ensuring accurate billing instructions.
• Update all channel bookings with correct information received via emails.
• Provide and maintain reports and records of all groups during and after their stay.
• Manage escalated queries related to reservations.
• Demonstrate strong team support and collaboration among co-workers.
• Stay informed about hotel activities and offerings to upsell experiences to guests.

• Matric qualification.
• Hotel Management diploma or degree (advantageous).
• Basic understanding of revenue management and yield management principles.
• Previous experience in a similar position in a 4*/5* establishment.
• Basic accounting skills.
• Willingness to work various shifts when needed.
• Computer literate, including proficiency in MS Office and Opera.

• Excellent product knowledge of the hotel and surroundings.
• Strong verbal and written communication skills.
• Highest standards of ethical conduct.
• Collaborative approach to teamwork.
• Growth mindset in identifying ways to improve systems and processes.
• Alignment with the hotel's values, service, and leadership ethic.

• An empowering work environment.
• Competitive remuneration package, including retirement benefits.
• 21 working days leave per annum.
• Training and development opportunities.

O'Brien Recruitment