Job Description

A highly regarded hospitality group operating luxury lodges within a private game reserve is seeking an experienced and values-driven GENERAL MANAGEMENT COUPLE.
This role requires inspirational leadership, strong operational and financial acumen, and a genuine passion for people, place, and purpose. The successful couple will take full responsibility for the overall management and performance of two lodges, ensuring exceptional guest experiences, strong team culture, and sustainable operations. At the heart of the business is a close-knit team culture built on mutual respect, ownership, and a shared commitment to people, planet, and place.
Candidate Responsibilities:

• Full responsibility for the overall management and performance of two luxury lodges
• Oversight of daily lodge operations, ensuring seamless service delivery and exceptional guest satisfaction
• Custodianship of all lodge assets, equipment, and infrastructure
• Uphold and embed brand service standards across all guest touchpoints
• Day-to-day financial oversight, cost control, and operational efficiency
• Budgeting, forecasting, and financial reporting in collaboration with Head Office
• Ensure sustainable business practices while maintaining product quality
• Lead, coach, mentor, and develop a diverse lodge team
• Foster a positive, inclusive, and values-aligned workplace culture
• Oversee HR processes including staffing levels, rosters, leave planning, payroll inputs, and performance management
• Support onboarding, training, and career development of team members
• Drive continual enhancement of the guest experience across accommodation, food, guiding, and service
• Host guests, agents, media, and VIPs with warmth and professionalism
• Remain abreast of hospitality trends and contribute creatively to concept and experience development
• Champion environmentally and socially responsible practices
• Identify and implement practical sustainability initiatives aligned with company guidelines
• Build meaningful relationships with the local community and conservation stakeholders
• Maintain transparent, effective communication across all departments
• Lead regular management and departmental meetings to ensure alignment and accountability
• Represent the lodges professionally within the broader industry
• Consistently high service standards and guest satisfaction
• Well-trained, motivated, and engaged team
• Effective financial control and budget adherence
• Smooth day-to-day lodge operations across front and back of house
• Strong alignment with brand values, culture, and operational standards

Core Criteria:

• Minimum of 5 years' senior management experience in luxury lodge or boutique hospitality environments
• Strong understanding of lodge operations, finance, and people management
• Proven leadership ability in team-oriented workplaces
• Excellent interpersonal, communication, and hosting skills
• Sound financial literacy, budgeting, and forecasting experience
• Strong organisational skills, attention to detail, and ability to manage pressure
• Computer literacy and administrative competence
• Relevant hospitality or tourism qualification advantageous
• Valid PDP required

This is a live-in position.
For more information please contact:
Travis Holt

Skills Required