Job Description

The General Manager - Home Technology: Build and Operate is responsible for leading the Group-wide build and operational execution of home broadband technology services--including FTTH and FWA--across Opcos. The role will lead Group-wide build and operate frameworks spanning across engineering, capital projects, governance, service fulfilment, operations assurance, and field maintenance. It will play a critical role in standardizing reference designs, driving shared services models, and guiding vendor and partner engagement to support build, operate and monitor phases across diverse market conditions.


The role will be responsible for building and scaling high-performance home networks, including FTTH (passed and connected), FWA (connected) CPE (Customer premise equipment) ecosystems, while ensuring seamless operations. The incumbent will lead cross-functional teams across engineering, project management, and field operations, ensuring that home technology offerings are robust, future-ready, and aligned with customer expectations


With an entrepreneurial mindset, the incumbent will drive the developing and the implementation of standardized rollout frameworks, digital tools, governance mechanisms, and vendor engagement models. A key priority is to build operational capabilities at Opco level, equipping local home technology teams with repeatable playbooks, resource models, and support systems to accelerate last-mile deployment and service assurance.


The role also champions continuous improvement, innovation, and digitization--introducing build and operate best practices, automation, and performance intelligence to enhance home operations and fulfilment speed, reliability, and customer experience. The General Manager plays a pivotal role in aligning technology operational delivery with Group ambitions, ensuring home broadband growth is powered by resilient and future-ready infrastructure operations.

Context

The broadband market in Africa is rapidly evolving, with increasing demand for high-speed, reliable internet access driven by digital transformation, remote working, and the growth of the digital economy. MTN Group's home broadband services, particularly FTTH and FWA, are integral to the company's strategy of connecting the continent with world-class broadband solutions.


Global Influences: Increasing demand for 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.


Environmental / Industry Demands: There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers play an important role in broadband rollout.


Organisational Mission: MTN's vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Values

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.


Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.


As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!


Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

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Lead with Care Can-do with Integrity Collaborate with Agility Serve with Respect * Act with Inclusion