Front Office Manager
Western Cape, South Africa
Job Description
Job Summary
Minimum requirements
- Grade 12 (matric) and hotel school diploma or equivalent tertiary qualification
- Minimum 3 years' experience in a front office manager role in a 4* or 5* hotel
- Minimum 2 years' experience on Infor/Opera front office system
- Strong leadership, interpersonal, and conflict resolution skills
- Excellent verbal and written communication skills
- Sound understanding of night audit, revenue controls, and guest services
- Solid knowledge of hotel policies, procedures, and systems controls
- Proven ability to maintain high physical and service standards
- Good IR knowledge and understanding of labour regulations
- Financial acumen and business understanding
- High levels of integrity and problem-solving capability
- Computer literacy in Microsoft Office Suite
- Oversee the front office team and daily operations
- Ensure adherence to hotel policies, procedures, and systems controls
- Deliver exceptional guest service and handle escalated guest concerns
- Manage departmental budgets, forecasts, and cost controls
- Train, coach, and develop team members for consistent service delivery
- Oversee night audit procedures and maintain accurate reporting
- Collaborate with other departments to ensure operational excellence
- Work at a well-established and respected hotel brand in Cape Town
- Lead a high-performing team in a fast-paced, professional environment
- Be part of a culture that values excellence, integrity, and guest connection
- Enjoy career growth and the opportunity to shape service excellence
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Job Detail
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Job IdJD1484371
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned