Job Description

Key Responsibilities ??? Guest Engagement & Luxury Hosting - Be present in the lobby daily, welcoming guests, engaging in meaningful conversations, and setting the tone for exceptional service.
??? Operational Excellence - Ensure all front office systems (Opera PMS and related interfaces) are effectively maintained, with accurate guest data and smooth processes.
??? Revenue & Loyalty - Drive upselling opportunities, oversee loyalty programme standards, and ensure accurate reporting of enrolment and benefits.
??? Team Leadership & Training - Lead, motivate, and develop a high-performing front office team. Oversee daily training, maintain training calendars, and conduct return-to-work interviews when needed.
??? Collaboration & Communication - Ensure seamless communication between front office and other hotel departments, supporting overall operational success.
??? Financial Accuracy - Oversee daily banking, parking reconciliations, PM accounts, and bill backs, ensuring compliance with cashless processes and minimising revenue loss.
??? Guest Experience Support - Work alongside the Guest Experience Manager to continuously enhance the overall guest journey.
??? Crisis & Compliance - Be fully familiar with hotel policies, SOPs, fire, security, and emergency procedures, while ensuring compliance across the department.
??? Leadership Presence - Act as the operational lead for multiple departments in the absence of senior management.
Requirements - Matric certificate (Grade 12); hospitality qualification or diploma advantageous
- Minimum 5 years' progressive experience in front office roles, with at least 2 years in Front Office Management
- Opera PMS experience essential
- Strong knowledge of hotel operations, loyalty programmes, and revenue management principles
- Proven track record in guest relations, conflict resolution, and team leadership
- Excellent interpersonal, communication, and decision-making skills
- Professional, confident, and guest-centric approach to luxury hospitality
- Must hold a valid South African ID
Key Competencies ??? Guest-Centric Leadership - Passionate about creating warm, memorable guest experiences.
??? Operational Precision - Detail-driven with strong organisational and workflow management skills.
??? Sales & Upselling Ability - Confident in driving revenue across rooms, outlets, and hotel services.
??? People Development - Skilled in coaching, motivating, and inspiring future leaders.
??? Adaptability & Judgment - Effective decision-making in a fast-paced, dynamic environment.
Package on Offer - Basic salary (TBA)
- 50/50 contribution to Pension
- Company contribution to medical aid
Important Application Notes - Must hold a valid South African ID
- Only candidates with proven Front Office management and Opera experience will be shortlisted
- Ensure your CV is 100% updated
- All applicants will attend a virtual introduction interview
Recruitment aligns with the company's Employment Equity Plan.
Lead with excellence, engage with purpose, and help shape extraordinary guest experiences at Cape Town's most loved hotel.

Skills Required