Job Description

Job description

The Duty Manager is the on-site leader responsible for the smooth running of the reception desk during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced environments.

Responsibilities:

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Oversee Daily Operations:

? Ensure that employees adheres to company policies and procedures. ? Manage staff scheduling and delegate tasks effectively. ? Monitor front desk productivity. ? Address any operational issues that arise and implement solutions. ? Conduct safety and security checks to maintain a secure environment. ? Assist with reservations and inquiries accordingly ?

Customer Service:

? Resolve customer complaints and inquiries promptly and professionally. ? Ensure a positive customer experience by addressing their needs and requests. ? Liaise with other departments to coordinate service delivery. ? Monitor and check front desk cash ups ? Assist with arrivals and departures ?

Staff Leadership:

? Motivate and support staff to ensure high performance. ? Address employee concerns and provide coaching as needed. ? Uphold a positive and productive work environment.
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Additional Duties:

? May handle administrative tasks given by the front office manager. ? Train new staff on company policies and procedures. ? Assist with restaurant operations when needed. ? In some cases, manage special events or conferences.

Qualifications:

? Minimum of 2-3 years of experience in a supervisory or leadership role. ? Strong customer service orientation and problem-solving skills. ? Excellent communication, interpersonal, and organizational skills. ? Ability to work independently and prioritize tasks in a fast-paced environment. ? Proficient in computer software relevant to the industry (e.g. cash register systems). ? Working knowledge of property management systems (PMS).
Job Type: Full-time

Salary: R9 000,00 - R11 000,00 per month

Experience:

Management: 1 year (Preferred)
Job Type: Full-time

Pay: R9000,00 - R11000,00 per month

Experience:

Front Office Reception: 1 year (Required)
Work Location: In person