Job Description

Kindly review the role description, and apply if you meet the requirements.
We are now accepting applications for a Front Office Duty Manager - someone who will take ownership of Front Office operations during their shift, ensuring the smooth running of all guest services while maintaining the highest standards of luxury hospitality.
The successful candidate will act as the hotels representative on duty, handling guest relations, overseeing check-in/check-out processes, managing the front office team, and ensuring seamless coordination with other departments.
The ideal candidate will be a confident communicator, proactive problem-solver, and natural leader who thrives in a high-pressure, guest-facing environment.
Essential Requirements

• Minimum of 35 years experience in Front Office/Guest Services in a 4 or 5-star hotel or luxury resort environment
• Previous experience in a supervisory or duty management role within Front Office operations
• Strong knowledge of front office systems (Opera or similar PMS) and proficiency in MS Office
• Hospitality Management Diploma or equivalent qualification preferred
• Excellent communication and interpersonal skills with a strong focus on guest service
• Ability to remain calm and professional under pressure while resolving guest issues efficiently
• Strong leadership skills with proven ability to supervise and motivate a team
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Duties & Responsibilities

• Oversee and manage Front Office operations during assigned shifts
• Act as the Hotel Manager on Duty, ensuring smooth running of the property and serving as the main contact for guests and staff
• Handle and resolve guest complaints or requests promptly and professionally
• Ensure seamless check-in, check-out, and reservations processes are maintained to 5-star standards
• Supervise and guide the front office team, providing coaching, mentoring, and support where needed
• Coordinate effectively with Housekeeping, Food & Beverage, Security, and Maintenance departments for efficient service delivery
• Monitor guest feedback and ensure continuous service improvements are implemented
• Ensure adherence to cashiering, billing, and audit procedures
• Uphold hotel standards of professionalism, grooming, and guest interaction
• Assist with training and development of front office associates to ensure service excellence

PLEASE NOTE:
The Companys Employment Equity Plan will be considered in all appointments. Should you not be contacted within two weeks of the closing date, please consider your application unsuccessful.

Skills Required