Job Description

Skills:

• Must be energetic, fun and enthusiastic!
• Welcome walk-in customers to the bakery
• Provide excellent service to retail customers and serve sit-down customers
• Perform payment transactions
• Take online, telephonic and delivery orders
• Take responsibility for the till and cash up sheets
• Place orders with suppliers
• Ensure shop looks clean and presentable at all times
• Ensure shelves are always stocked and clean
• Conduct yourself in a professional manner towards customers and colleagues at all times
• Look presentable at all times
• Make all beverages from coffees and teas to juices
• Assist colleagues during busy times
• Perform customer service with regards to complaints and compliments

Competencies:

• Have a positive attitude and the ability to learn quickly
• Be able to work under pressure
• Be friendly and energetic
• The ability to sell will be an advantage over other applicants
• Be able to work under pressure and priorities tasks
• Diligence and punctuality
• Possess leadership skills to manage and coordinate the Front of House and be the cheerleader and motivator of the bakery and kitchen team
• Know how to manage and work in a team, being part of the team is a must-have for a successful Front of House
• Be professional and have excellent people skills
• Exceptionally skilled at welcoming, serving, and interacting with guests
• Able to intervene in any conflict that might arise with customers, employees and suppliers
• Be precise, with attention to detail

Additional:

• 2-3 years' experience as a waiter, customer service or front of house in a restaurant, cafxc3xa9 or bakery environment
• It is an added advantage if you have barista and Mediterranean or Lebanese food knowledge
• Experience with Point of Sale (POS) systems and devices
• Experience with and good knowledge of processing delivery orders relating to Uber Eats and Mr D Food
• Fluent in English
• Able to work under pressure
• Must be able to be on feet all day
• SA citizen or relevant work permits (no less than 12 months, negotiable to 6 months, but then a fixed term contract applies with no renewal if papers are not provided before end of 6 months)
• The employee's normal hours of work will be 8-hour shifts, between the hours of 6am to 6pm, Monday to Sunday. Saturdays and Sundays are considered working days.
• Off days are during the week

If you should be intrested please send your CV to

Skills

Customer Service Hospitality Management

Industries

Hospitality

Staff Unlimited