Job Description

We are currently looking for a Front of House Supervisor to be responsible for the day to day operation and assist in catering. Manage staff training and supervise the upkeep of the guest areas.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. to find out more about who we are in a nutshell.
Duties & Responsibilities

• Ensure that guests are greeted courteously

• Be readily available at all times to deal with problems or complaints

• Make sure that the front of house area has been serviced and maintained to the standards laid down by the Company

• There must always be effective liaison between front of house and back of house departments

• The sales control sheets of the cashiers must be balanced daily

• Effective and speedy service

• Ensure that enquiries, messages, are dealt with courteously and efficiently

• All Front of House staff are correctly and smartly dressed at all times

• The Front of House supervisor must ensure all areas are clean and tidy at all times

• Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay

• Hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected

• Ensure that regular On-the-Job training is taking place to agreed standards

• Hold regular meetings with all Heads of Department. To ensure that staffing levels are correct and these are not exceeded without permission

• Maximum security in all areas must be under your control

• Act as Catering Manager when required

• Attend Management Meetings as required

• Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff

• Ensure accurate and timeous submission of all reports and administrative work

• Monitor trends within the industry and make suggestions how these could be implemented

• Contribute to the growth/profits through effective administration and asset management.

Skills and Competencies

Skills

• Excellent people skills

• Strong interpersonal and communicative skills (verbal and written)

• Strong judgement skills

• Possess excellent basic math skills Competencies:

• Flexibility with regards to working hours

• Attention to detail

• Client service orientated

• Business management principles

• Fully computer literate

• Be able to communicate and understand the predominant language(s) of the canteenxe2x80x99s trading area

• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

Qualifications

• Minimum requirement Matric

• Relevant tertiary qualification and/or equivalent level of competence

• Must have previous experience in a working in hospital

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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