Provide excellent service to retail customers and serve sit-down customers
Perform payment transactions
Take online, telephonic and delivery orders
Take responsibility for the till and cash up sheets
Place orders with suppliers
Ensure shop looks clean and presentable at all times
Ensure shelves are always stocked and clean
Conduct yourself in a professional manner towards customers and colleagues at all times
Look presentable at all times
Make all beverages from coffees and teas to juices
Assist colleagues during busy times
Perform customer service with regards to complaints and compliments
Competencies:
Have a positive attitude and the ability to learn quickly
Be able to work under pressure
Be friendly and energetic
The ability to sell will be an advantage over other applicants
Be able to work under pressure and priorities tasks
Diligence and punctuality
Possess leadership skills to manage and coordinate the Front of House and be the cheerleader and motivator of the bakery and kitchen team
Know how to manage and work in a team, being part of the team is a must-have for a successful Front of House
Be professional and have excellent people skills
Exceptionally skilled at welcoming, serving, and interacting with guests
Able to intervene in any conflict that might arise with customers, employees and suppliers
Be precise, with attention to detail
Additional:
2-3 yearsxe2x80x99 experience as a waiter, customer service or front of house in a restaurant, cafxc3xa9 or bakery environment
It is an added advantage if you have barista and Mediterranean or Lebanese food knowledge
Experience with Point of Sale (POS) systems and devices
Experience with and good knowledge of processing delivery orders relating to Uber Eats and Mr D Food
Fluent in English
Able to work under pressure
Must be able to be on feet all day
SA citizen or relevant work permits (no less than 12 months, negotiable to 6 months, but then a fixed term contract applies with no renewal if papers are not provided before end of 6 months)
The employeexe2x80x99s normal hours of work will be 8-hour shifts, between the hours of 6am to 6pm, Monday to Sunday. Saturdays and Sundays are considered working days.