Job Description

Field Support Engineer

Location: Rosebank, Johannesburg
Salary: R360k xe2x80x93 R420k per annum

About the Role:
Opportunity available for a Field Support Engineer to facilitate successful solution delivery and maintenance on the instrumentation hardware, field services, IT (Software) and remote support.

Requirements:
National Diploma or Degree in Engineering (Electrical or IT oriented)
Onsite Mining experience (Mineral processing beneficial).
Software scripting experience (Advantageous)
Selection / troubleshooting and configurations experience in Electronics (Power supplies, PLCxe2x80x99s, Wi-Fi, Flood Lights, IP Cameras and more) and in hardware (Servers, network devices, Wi-Fi, and other IT equipment)
Experience in server and database hosting, as well as firewalling, etc.
Experience in electronic fault finding and replacements.
Knowledge in OPC Communication and Setup (Advantageous)
Comfortable working within a team of suppliers to deliver relevant solutions to a client(s)
A valid Driverxe2x80x99s license and willing to travel.
Travel to site - estimated at 20-30 trips per year (trip duration typically 2-5 days, but may at times be up to 4 weeks) to the Northern Cape
Medically fit to pass client medicals & perform physical/hand-on duties, this includes a Covid Vaccination certificate. Unfortunately, this is due to the nature of the role and our clientxe2x80x99s industry.

Responsibilities:
Installation and commissioning of the clientxe2x80x99s machine vision systems (incl. IP camera, IP laser, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:
Sensor mounting and configuration
Network connectivity & configuration
Low voltage power supply
Software installation & XML configuration
Handover, training, and client engagement
On-going remote sensor health monitoring and diagnostics
Remote monitoring and remote maintenance of all clientxe2x80x99s sensors in the field
Regularly liaising with client to troubleshoot technical issues and to advise customer
Remote setup, configuration, calibration and updating software
Debug sensor, OPC and data integrity problems
Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve recurring problems more efficiently
Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance
On-going field services
Working closely with our Support Technicians based in Johannesburg & Cape Town

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