Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L1) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L1) focuses on second line support for incidents and requests with medium level of complexity.

Radford reference:

"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."

Working at NTT

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Do you want to work in a high-pressure environment? Do you have the ability to handle multiple projects at

once? Does your strong technical aptitude make it easy for you to solve complex problems on the fly?

Are you ready to join our IT Field Support Engineer team?

As an IT Field Support Engineer, you'll work on a variety of projects and assist in the delivery of our IT Infrastructure & applications. You will be responsible for ensuring that all end-user devices are running smoothly.

You will also be tasked with managing network connectivity for your user base.

In this role, you will interact directly with clients to solve their technical issues as quickly as possible, measured against stringent Service Level Agreements.

In addition, you'll have access to several internal support tools such as Service Now for incident management & request fulfilment.

Requirements

• Ability to communicate effectively in both verbal and written form and be able to convey technical information to non-technical personnel.

• Demonstrated knowledge of network troubleshooting procedures, OS and application diagnostics, and data communications protocols.

• Dedicated to the overall success of the team by working closely with all project members to identify problems, suggest solutions, and then implement ideas/procedures to achieve results.

• Excellent interpersonal skills.

• Hardware upgrade, troubleshooting, and repair of hardware devices and hardware installations.

• Valid Driverxe2x80x99s License.

• Own reliable transport xe2x80x93 as this job requires you to travel between sites.

Qualifications

• Microsoft Office 365 applications: Excel, Word, PowerPoint, Access.

• Minimum of 1 year experience in networking, computer systems, or related xf4x80x82xa6elds.

• Strong technical aptitude.

• A+, N+, ITIL Foundation certifications are a benefit to the role.

About Dimension Data

At Dimension Data we are empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

#dimensiondatacareers

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation