Job Description

The Position

Roche Diagnostics is seeking a Field Services Engineer for the Free State region to carry out diagnostic instrument post-sales technical support activities including but not limited to: Installation, de-installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification, governing guidelines, department objectives & Key Performance Indicators (KPIs), policies or procedures.

The role will entail:

• Completing relevant administration within set timelines to effect T&E Cost Centre activities, including electronic field (case) service reports, expense reports and boot/car stock (spare parts) reconciliations against monthly reports.
• Adherence to Client Service Level agreement deliverables & department planning and activities roster.
• Maintaining high levels of customer engagement throughout visits with regular updates and feedback to customers.
• Supporting Applications Specialists with customer training on the technical aspects of instruments and supporting business areas with relevant instrument knowledge and specifications as well as providing cross-team technical assistance and support.
• Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously.
• Ensuring adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs.
• Addressing any challenges within scope of authority and within relevant customer service level agreements, department policies and budgetary guidelines.
• Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.

Qualifications Internal

You, as an ideal candidate, will have the following skills, experience and education:

• Required Qualification: National Diploma in Electrical Engineering or Mechanical Engineering or Biomedical Technology or equivalent (NQF Level 6).
• Required Experience: At least 2 yearsxe2x80x99 experience in technical support services, mainly in the medical diagnostic industry.
• Additional Requirements: The successful candidate needs to be in possession of a valid drivers license and have a valid passport (within 3 months of employment)

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, wexe2x80x99ve become one of the worldxe2x80x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.

Roche is an Equal Opportunity Employer.

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