Job Description

Field Service Engineer (FSE) Prof. - JhbLocation: Johannesburg, ZA, 1462Position Type: ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What you will doThe main purpose of the role is to provide field technical support to customers by installing, configuring, calibrating, and repairing technical products and systems at customer field locations.Reporting: This position reports to Senior Manager Technical and Warranty.Job Objectives:Performing a variety of maintenance and technical support on installed products and equipment.Troubleshooting, diagnosing, and resolving malfunctions.Determining when products should be upgraded or replaced.May provide onsite training for customer support personnel. On Professional level applies practical knowledge typically obtained through education and work experience (position typically requires 8 to 10 years relevant experience).Work independently with general supervision.Problems faced are difficult but typically not complex.May influence others within the job area through explanation of facts, policies, and practices. Escalate competence concerns identified.Support Warranty and Service contracts in correct judgement of failures reported (e.g. if problem is operational, maintenance related or lack there off or product based).discuss technical and quality related issues with dealers and customers.Support, justify technical reasons for GW.Support with technical aspects of campaigns.Support with xe2x80x9cworkshop readinessxe2x80x9d at new product launches within regionFinancial impact on warranty claims.To the best of knowledge identify cause of failure (e.g. driver abuse, quality issue, poor maintenance part, or vehicle specification).Maintain good liaison with departmental manager.Advise as required on mechanical and diagnostic problems.Review with Area Technical and Warranty Manager on findings.Generate weekly reports.Qualification & Job Experience:Qualified Diesel Technician or Auto Electrician with 10 years service in workshop.Breakdown field service analysis will be an advantage.Electronic knowledge including diagnostic testing.Excellent communicator with real talent for cultural integration.Ability to demonstrate successful international business experience within a global networkMatric / Grade 12.Code 14 driverxe2x80x99s licenseRead and write English.Manage and motivate staff in the quality field. Key Competencies:Administration skills.Quality Control abilities.Computer literate.Ability to demonstrate a clear vision, global mind-set and successful people & culture leadership.Customer and business-oriented mind-set.Knowledge of Volvo warranty system (UCHP).Be able to work independently.Support for driving the product development in the VSA.To provide within the unit effective leadership, co-ordination, and general direction.Excellent interpersonal skills.Confident, reliable, and inspired by working in a fast and changing environment.Planning & organisation skills.Good facilitation skills.Strong technical and parts systems experience.Problem solving / resolution skills.Innovative thinker.Sound Knowledge and experience of the automotive / transport industry.Ability to work autonomously.Willing to travel extensively. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe inOur focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the groupxe2x80x99s leading brands and entities.At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people xe2x80x93 to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.Job Category: EngineeringOrganization: Volvo TrucksTravel Required: Frequent TravelRequisition ID: 4416View All Jobs Do we share the same aspirations?Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.Joining Volvo Group, you will work with some of the worldxe2x80x99s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

JTJ Group