Job Description

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced luxury environment where excellence and hospitality go hand in hand?
Were looking for an exceptional F&B Sales Manager to serve as the vital link between our guests and the heart of our operation. From first impression to fond farewell, youll be the face and voice that shapes each guests journey and ensures its nothing short of extraordinary.
What Youll Do:
Personally welcome and engage with guests, managing their experience from arrival to departure
Coordinate VIP stays, special requests, anniversaries, and repeat guest preferences
Liaise with Housekeeping, Reservations, F&B, and Spa to ensure every detail is flawless
Handle guest feedback and resolve any concerns with empathy, speed, and professionalism
Maintain detailed guest profiles and encourage return visits through meaningful connections
Lead service recovery, support staff training, and uphold the highest hospitality standards
Remain highly visible and available throughout the property to anticipate guest needs
What Were Looking For:
Minimum of 5 years experience in a guest-facing role (luxury hospitality preferred)
A passion for service, excellence, and building authentic relationships
Outstanding interpersonal and communication skills
Ability to stay calm under pressure and resolve issues diplomatically
Tech-savvy with experience using reservation or property management systems
Impeccable grooming, professionalism, and attention to detail
Available to work flexible hours, including weekends and public holidays