Job Description

As an F&B Outlet Manager, you will be instrumental in creating exceptional dining experiences for our guests through attentive service, in-depth knowledge, and a warm, approachable demeanor from your team. You will play a pivotal role in shaping unforgettable culinary moments. If you're looking to elevate your career and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:

• To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
• To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
• Ensure through regular monitoring of guest feedback, queries and complaints.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure
• To participate in monthly stock-takes as and when required.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
• Work with the F&B Manager and the Executive Chef on menu planning and pricing.
• Work with the F&B Manager on creating appropriate wine and beverage lists.
• Responsible for certain reporting deadlines, payroll & rosters.
• Monitor and control various operating equipment, standards and inventories.
• Monitor and control food and beverage costs and variances.
• Assist in all F&B outlets on a regular or semi-regular basis as and when required.
• Monitor the revenue, daily number of covers and the average check of the outlet daily.
• Respond to guest complaints in a timely manner.
• Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
• Ensure compliance with the outlet SOP's.
• In the absence of the Assistant F&B Manager, assist with duty manager shifts.
• Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.

Requirements
What You Bring:

• Diploma / Degree from a reputable hotel school.
• Must have 3-5 years F&B management experience in a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Knowledge of silverware - advantageous.
• Good knowledge of food cost, employee scheduling and payroll - advantageous.
• Extensive food and beverage product knowledge & working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.
• Good financial understanding.
• Good administrative and organisational skills.

Benefits
What We offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Skills Required