Job Description

Additional Information

Job Number

25137447

Job Category

Food and Beverage & Culinary

Location

The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000

Schedule

Full Time

Located Remotely?

N

Position Type

Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars, Westin Executive Club Lounge, Louis B, Louis B Express and Room Service. Assists in the daily supervision of F&B operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

Appropriate tertiary qualification Minimum 2 years experience in a similar position within F&B 5 star environment Good leadership, communication and interpersonal skills Strong planning and organizing skills to meet deadlines Effective communication, problem solving, decision making and conflict management skills Compentency in administration skills - payroll input, staff rostering, inventory control, ordering and training Effective planning, assigning and delegations of tasks to meet deadlines Ability to work within a pressurized environment, Ability to use Initiative and be pro-active and self driven Experience in IR management and disciplinary processes Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Maintain a neat, clean and well-groomed appearance as per company standards

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the F&B Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and F&B Management any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests.

Conducting Human Resource Activities

Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

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