Job Description

Main Purpose

To develop and execute a Sales Strategy for DFA.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Resource Management

Shortlist and interview high calibre sales staff, ensuring the resourcing is aligned to DFA Policies and Procedures Map portfolios to potential high performing sales staff Engage in salary negotiations Monitoring that resourcing aligned against transformation targets Develop, in conjunction with Human Resources, and oversee the on boarding of staff Develop a training plan to address predetermined gaps of sales staff Drive strategy to make DFA an employer of choice. Assist with benchmarking exercises according to industry norms

Manage pipeline and track sales targets set

Understand and utilize the DFA reporting tools and structure Ensure valid pipeline across with qualified Interrogate the pipeline Ensure sufficient coverage in pipeline to exceed targets

Drive Collaboration across the BU's to deliver on the Customer Excellence Strategy

Drive and exceed Customer Satisfaction Drive collaboration across the BU's to ensure DFA promotes a consistent & positive Customer Experience across all touchpoints in the business Track customer excellence against (Nett Promoter Score)

Build & Manage Relationships at Senior Levels within their Customer base

Develop a consolidated Customer Plan Attend relevant industry events with engage with key customers at a Senior Level.

Manage Internal Resources & Tools (Systems, People etc.)

Ensure that Sales CRM and other related Information Technology systems are operating effectively to meet customer needs and business demands. Assess internal business processes to evaluate its ability to meet customer and business needs

People Management

Onboard new staff members to ensure quickest time to performance. Set meaningful performance targets for all employees and clearly outline efforts required to reach deliverables. Explain how work roles contribute towards overall strategic objectives. Support, coach and mentor staff. Develop and agree upon standards against which to measure behaviour and performance up front. Assess performance and behaviour. Provide regular, constructive feedback and reinforcement regarding performance. Counsel staff where behavioural problems arise. Give recognition for work well done. Encourage employees to adhere to company values. Work with staff to create individual development plans addressing employee and business needs, encouraging employees to participate in learning opportunities. Provide developmental assignments to staff based on career interests and business needs. Manage team performance, promoting cohesiveness and taking corrective action where necessary. Chair meetings to ensure team is updated with information required and in order to manage team direction and performance. Retain good performers.

Miscellaneous

Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management.

Competencies and Minimum Requirements:

Knowledge, qualifications and experience

A degree in Commerce / Sales & Marketing preferable or related qualification Minimum of 8 years' general managerial / operational experience in Sales / Project Management, Account Management in the B2B ICT / Telecommunication Sector At least 3 years' experience in an Executive Sales role * Technical Telecom Understanding preferable