Main Purpose The NOC Manager is responsible for leading and overseeing the 24/7/365 operations of the Network Operations Centre of DFA, ensuring seamless service delivery, rapid fault resolution, and proactive network management. This role combines people leadership, customer engagement, operational…
POSITION STATEMENT The Employee Relations (ER) Consultant is responsible for providing expert support in employee relations matters, including disciplinary enquiries, grievances, incapacity, and workplace conflict resolution. The role ensures compliance with company policies, procedures, and labour legislation, while maintaining fair…
POSITION STATEMENT The Technical Network Operations Manager will be responsible for keeping track of the day to day operational activities within the active networks team and will be the first technical point of contact for operational issues; incidents and ISP…
POSITION STATEMENT The Technical Network Operations Manager will be responsible for keeping track of the day to day operational activities within the active networks team and will be the first technical point of contact for operational issues; incidents and ISP…
The Service Assurance Manager will deliver an end to end view of service performance and customer experience across DFA. Delivered through the agreement of service levels with customers, ensuring compliance and communicating performance to key stakeholders (internal and external). The…
The Service Assurance Manager will deliver an end to end view of service performance and customer experience across DFA. Delivered through the agreement of service levels with customers, ensuring compliance and communicating performance to key stakeholders (internal and external). The…
Main Purpose Works closely with consumer, career and enterprise teams to provide critical financial insights and analysis, supporting strategic decision making by evaluating pricing strategies, forecasting revenue, managing costs, and ensuring the profitability of commercial deals, all while adhering to…
POSITION STATEMENT This high impact, hands on leadership role is responsible for defining and executing the technical strategy and operational systems integration across DFA (FTTB) and Vumatel (FTTH). The successful candidate will form part of the technical authority in OSS/BSS,…
POSITION STATEMENT This high impact, hands on leadership role is responsible for defining and executing the technical strategy and operational systems integration across DFA (FTTB) and Vumatel (FTTH). The successful candidate will form part of the technical authority in OSS/BSS,…
Main Purpose To co lead the sales Operations team in ensuring sales processes operate effectively and efficiently, directly supporting the Sales Operations Manager in delivering business goals. Focus on fostering team performance, identifying opportunities for process improvement, and supporting digitalization,…
Responsible for Cost Control Services including but not limited to those of cost estimating, budget control, cost forecasting, cost reporting and cost risk analysis. Standard method for tracking all expenditure Develop a standard method to be used to track all…
POSITION STATEMENT Provide professional guidance (legal, technical, and other applicable SHEQ standards) to all parties responsible to perform Works for and on behalf of DFA. Coordinate and monitor the implementation of DFA’s Health, Safety, Environmental and Quality policies, procedures, standards,…
Main Purpose To develop and execute a Sales Strategy for DFA. ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) Resource Management Shortlist and interview high calibre sales staff, ensuring the resourcing is aligned to DFA Policies and Procedures Map portfolios…
Main Purpose To achieve and exceed the sales order intake target for account portfolio by managing the customer relationship at all levels especially the C, D & E levels, ensuring customer satisfaction and identifying, creating and pursuing new opportunities and…
Main Purpose This role will be responsible for the development and implementation of integrated communications strategies, brand positioning to key industry stakeholders, crisis communication, public affairs communication, media liaison, as well as driving impactful internal communications. ACCOUNTABILITIES & RESPONSIBILITIES (KEY…
Main Purpose To achieve and exceed the sales order intake target for account portfolio by managing the customer relationship at all levels especially the C, D & E levels, ensuring customer satisfaction and identifying, creating and pursuing new opportunities and…
Main Purpose Provide Technical Training: Train DFA employees and contracting staff on DFA specific products. Educate teams on the use of fibre equipment, including splice closures, termination panels, and related tools. Cover aspects such as labelling and data capturing to…
Main Purpose To develop and execute a Sales Strategy for DFA. ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS) Resource Management Shortlist and interview high calibre sales staff, ensuring the resourcing is aligned to DFA Policies and Procedures Map portfolios…
Main Purpose The ROC Manager oversees all operations of the ROC, including staffing, systems, ROC environment, communication tools and protocols, and operational procedures and compliance in the ROC. The ROC is an issue resolution centre of excellence, that captures, coordinates,…