Job Description

Job Requisition Details
REQ: 143767
Closing Date: 28 January 2026
Talent Acquisition: Precious Motlhako
Cluster and Location
Personal and Private Banking
Johannesburg, Sandton
Hybrid
Career Stream
Sales
Leadership Pipeline
Manage Function
FAIS Affected
FAIS Affected - Yes
Job Purpose
To provide transformational leadership, guidance and direction by supporting the business in the delivery of end-to-end strategic objectives, in line with Nedbanks' Value Proposition.
Job Responsibilities

• Achieve Business Unit goals by attracting, recruiting, appointing and retaining competent team members.
• Manage performance of outlet staff by implementing performance agreements and ensuring a clear vision.
• Provide regular performance feedback, including counselling, in disciplinary hearings and representing the bank at the CCMA. Ensure a high-performance culture and motivated outlet staff.
• Mentor and coach outlet staff on identified performance gaps.
• Create an environment of teamwork by encouraging staff participation in the decision-making processes.
• Build capability of outlet staff by identifying current and future training and development needs.
• Achieve sales growth.
• Ensure increased profitability and that relevant business strategies/sales campaigns/marketing initiatives are managed within outlet.
• Ensure outlet cost management and increase outlet profitability month-on-month.
• Improve efficiency, quality of processes and increasing revenue.
• Ensure business objectives are met and revenue increased.
• Review the asset register for accurate reflections of all the assets in the outlet.
• Ensure outlet Risk Observation Training Analysis (BROTA) objectives are met.
• Manage the Living Disaster Recovery Planning System (LDRPS).
• Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective cash management processes.
• Improve service delivery by eliminating/reducing errors and allowing for appropriate corrective action to be taken (including progressive discipline).
• Improve processes and systems contributing to improved client service delivery.
• Monitor compliance of outlet staff to applicable operational and legislative requirements.
• chieve business objectives, improvement year on year and outlet operational effectiveness.
• Improve client service.
• Ensure service standards are adhered to and that clients are retained.
• Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction at area/community events.
• Increase client acquisition, satisfied clients and revenue.
• Create an environment of teamwork by encouraging participation in decision making processes.
• Ensure an enhanced client experience aligned to the Nedbank brand.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification
Bachelor of Commerce: Financial Management
Minimum Experience Level
Minimum 8 - 10 years experience in Banking or Financial Services Industry, with at least 5 years experience in general management and managing teams
Technical / Professional Knowledge

• Business administration and management
• Communication Strategies
• Governance, Risk and Controls
• Nedbank systems
• Nedbank vision and strategy
• Negotiation techniques
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Nedbank culture

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Coaching
• Communication
• Guiding Team Success
• Delegation and Empowerment

Please contact the Nedbank Recruiting Team at +27 860 555 566

Skills Required