Job Description

Job Advert Summary

Eduvos is looking to appoint a

Executive Head of Information Technology

Location :

National

Purpose of the Role

To manage the IT function across Eduvos, ensuring cost-effective, scalable, secure and reliable technology that enables academic excellence and growth. Leads digitalisation and innovation to enhance student and staff experience, drive operational efficiency, and enable data-driven decision-making, in full compliance with applicable laws and governance codes. As an EXCO member, shapes enterprise strategy and ensures technology investments realise measurable business value

Minimum Requirements

Bachelor's in Information Systems / Computer Science / Engineering; MBA/MPA advantageous 12+ years IT leadership, preferably working experience in a role such as CIO / CTO 5+ years leading multi-site IT; proven record in transformation, reliability, cybersecurity Previous technical expertise is essential

Duties and Responsibilities

Financial and Operational

Technology strategy and governance

Portfolio benefits realization % of approved business cases by 12 months post-go-live Architecture compliance rate % for new/changed solutions; number of critical audit issues

Cybersecurity and privacy

Critical risks mitigated response time Mean time to detect incidents / Mean time to respond to incidents

Service management and reliability

Core system availability Campus network uptime SLA attainment % End-user satisfaction % First-contact resolution rate %.

Data, analytics and responsible AI

% coverage of critical datasets % data quality scores Active decision-makers use of analytics Responsible AI policy applied with % use-case reviews

Enterprise applications and integration

% initiatives delivered on time and % budget variance Technical debt reduced % year on year
API/integration availability %; defect escape rate%.

Infrastructure, cloud and continuity

Disaster recovery tests frequency; Recovery Time Objectives / Recovery Point Objectives % for each system Cloud spend within % Annual reduction plan for energy/e-waste published and tracked

Digital experience and accessibility

Digital NPS (students) / employee tech satisfaction % % web properties conformance % active monthly users on portals and apps

Vendor management

Vendor SLAs met % Budget within %

Management

Budgets

: Accountable for Opex/Capex aligned to Eduvos strategy; optimise spend; quarterly variance reporting.

Planning

: Lead IT strategy and operational plans; cascade objectives; ensure baselined business cases / rolling technology & digital roadmap aligned to Eduvos strategy, with clear value cases and risk oversight.

Execution monitoring

: Oversee IT portfolio delivery; remediate variances; escalate risks to EXCO. Strategic initiatives tracked with measurable benefits

Reporting

: Deliver regular reporting to EXCO/Board; publish monthly IT scorecard.

Workflow/alignment/silos

: Engage EXCO, faculty, campuses; build regulatory/partner ties; communicate IT vision clearly. Align IT with functions; establish cross-functional forums.

Problem solving/decision quality

: Apply structured frameworks; resolve escalations with RCA; coach managers.

Resourcing/capacity

: Balance in-house/vendor resources; anticipate future needs; resource for demand peaks.

Operational efficiency

: Improve ITIL processes; standardise platforms; enforce governance.

Governance/compliance/risk

: Maintain IT risk register; ensure POPIA/cybersecurity compliance; annual audits; audit findings

Structure/roles:

Maintain cost-effective IT structure; define accountability; review annually.

Leadership

Strategy & direction

: Deliver Eduvos digital strategy; ensure IT represented at EXCO; translate priorities into roadmaps.

Talent acquisition/succession

: Build IT leadership pipeline; successors in critical roles; inclusive, values-driven hiring.

Individual performance

: Set clear objectives; conduct reviews; enforce consequences and recognition.

Skill levels

: Drive certifications and continuous learning; blended development; report progress.

Culture & climate

: Model Eduvos values; foster collaboration; build engagement and morale.

Change capability

: Lead structured change; prepare Eduvos for transitions; build resilience.

Team remuneration:

Ensure fair and transparent pay; reward high performance; retain scarce skills.

Functional and Behavioural Competencies

Technical know-how - ITIL 4; COBIT/ISO 20000; NIST CSF, ISO 27001, POPIA; ISO 22301; TOGAF; DAMA-DMBOK; Cloud operating models; FinOps; WCAG 2.2 Project management know-how Technology development know-how Strategy and benefits realization know-how Vendor/commercial management know-how Portfolio leadership Stakeholder engagement * Risk management